Opening Roon app causes network issues

[sam_leach]

I am having a very similar problem. Did you find a solution?

For me, if I open my roon app on my phone at home, my wifi network crashes and I need to restart the router to get back on line. happens a lot but not every time.

[wklie (Peter Lie)]

This means your router is dying or/and cannot handle multicast traffic well. Time to replace it by something better.

[noris]

Hi @sam_leach,

Welcome to the forum. I have spit your post into it’s own thread so that I can better assist you. Can you use this guide to provide more details regarding your setup (including the network section)?

I'm having a problem with Roon -- where do I report it?

How To Get In Touch With Roon Support If you’re having a problem with Roon and something isn’t working as expected, you’ll want to make a post in the #support category. To help our team resolve your issue, please make sure to describe the issue, and describe your setup: Describe The Issue When you start a thread in the #support category, Roon Support will need to know: What’s not working How often the issue occurs This could be “every time I start the app”, or “every time I click a certain b…

Are you using the latest firmware on your router? Is the router an ISP-provided one?

[sam_leach]

It is an ISP supplied router. It does have the latest firmware, but these replies make me realise this has only been happening since I changed ISP and they sent me a new router. I feel silly but I hadn’t thought of that! I will swap back to my previous router and see if that improves things. Thank you.