Opening Tidal playlist crashes Roon app (ref#KENKDJ)

[Jason_Curtiss]

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

Opening a Tidal playlist crashes the app.

Describe your network setup

Ubiquity Nano access points.

[daniel]

Hi @Jason_Curtiss,
Thanks for reaching out to us for help with this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.