@support
Getting message: No audio device found while setting up a temporary DAC until new one arrives. System has worked fine since initial setup about 10 months ago with a Oppo Sonic DAC.
Thanks for contacting support, Iâd be happy to take a look over this issue with you. Can you please try rebooting all of your networking equipment and Sonicorbiter as a first troubleshooting step here? When you mention that you have âNo Audio Devicesâ message, is it not showing HDMI output for the Sonicorbiter in the Networking setup either?
Can I please also ask you to try temporarily installing Roon on another Computer to see if the Oppo works with another setup other than the Sonicorbiter? This will be useful in helping us pinpoint where the issue lies as the Oppo HE2 should be recognized.
Noris, thank you for your support. I have rebooted the sonicorbiter and restarted ROON. Also switched out ethernet cables for both the sonicorbiter and ultraRendu.
I had original copy of ROON on my new MacPro laptop. Have audio off the laptop but Oppo was not displayed as an option. I deleted ROON from the laptop thinking it might be conflicting with ROON on the sonicorbiter.
Currently only audio I get is from the iPad I use as a ROON controller.
ROON does not detect the Oppo on either the iPad or laptop.
ROON is v. 1.5 (build 333).
Thanks again, and appreciate your support and suggestions.
Hi Noris, I bypassed the ultraRendu and connected the Oppo directly to the NAS via USB but still not detected on the iPad.
I use the Oppo regularly as a portable device with an iPod and the same headphones and that setup works normally. Not sure why Oppo is not detected via NAS or ultraRendu.
David
Thank you for performing those tests and letting me know your results. Just to confirm, you have tried plugging in the OppoHE2 directly into your Macbook Pro without the Sonicorbiter and the UltraRendu anywhere in the equation and it still did not show up as a device under the Audio Tab in Settings? Is it possible that there is a firewall active on the NAS or Network preventing communication between your devices?
I believe the next step here would be to enable diagnostics mode on your account and I have just done so. What this action will do is next time your Sonicorbiter is active, a set of logs will automatically be generated and uploaded to our servers for further analysis.
I kindly ask for you to try some tests:
Connect the Oppo directly via USB to the Macbook, see if it shows up as a device. Please let me know your findings and if it does not please let me know the local time in your country that you have plugged it in and it failed to show up, we can cross-reference the diagnostic info to see if there were any errors at the time you plugged it in.
Similarly if the above test works, please try plugging the Oppo into your NAS and see if it shows up there, if it is still failing to show up, please let me know the local time in your country that you have plugged it in and it failed to show up.
Hi Noris, Oppo connected directly to Mac Laptop (which is on the Apple Time Machine router and via wireless) at 12:20 Pacific Standard Time -San Francisco. Was not detected on the iPad controller.
Oppo connected directly to Synology NAS via USB only at 12:30 PST. No other devices in the connection. Was not detected in the iPad.
I do not know the firewall status of the Time Capsule router (ethernet connection to ultraRendu) but will check with their Tech Support. Similarly do not know offhand firewall status of the NAS but will check as well.
FYI-I had exactly the same setup with the Sonica Dac. At that time I started out with a wireless connection to the network but had to change to direct ethernet as wireless did not work (thanks to suggestion from ROON support!). Current ultraRendu has the same ethernet connection to network.
I think I will install a new router this afternoon to bypass any issues with the Time Capsule.
Appreciate your help to solve this perplexing problem. Must be something obvious that I am just missing.
Hi Noris,
Installed ethernet switch to bypass the Apple device in case it had been automatically updated with a firewall. Checked and rerouted ethernet cables.
Bypassed ultraRendu and ran USB directly from the NAS to the Oppo. No Luck! iPad ROON controller does not detect the Oppo although ROON itself displays menus, albums, etc in a normal manner. Just no audio device.
I apologize about the delayed reply here, I have taken a look at the diagnostic info but unfortunately there is no trace of the Oppo anywhere in them, it seems like it was not detected or something prevented itâs detection. Also, adding a switch does not resolve networking variables as the IP address and firewall settings are usually part of the router and are not often controlled by a switch unless it has DHCP capabilities.
Moving forward, I have escalated your case with the QA team and they should be able to provide some next steps here soon. I appreciate your patience while they review this case and will be in touch as soon as I have an update to share.
Thank you for your patience as we try to diagnose this issue. We have been attempting to replicate this behavior and have been unsuccessful in doing so. Can you tell me in what order you are trying to power on the OPPO HE2 and connecting it to the to the computer? Can you try alternating between powering on the unit first and then connecting it to the computer vs connecting the unit first then powering on?
The fact that the Oppo is not appearing as an audio device on your MacBook Pro laptop tells me that there is something happening between the USB connection on the device and the computer that needs to be resolved. If the operating system is unable to detect the device, it will not be picked up by Roon.
Do you have the Roon Server software installed on your Synology NAS?
Hello John,
Thank you for the note. It has been a perplexing problem but we may have found the answer.
Andrew Gillis of Little Green Computer suggested that the ultraRendu might need repair because if it was not functioning correctly it would not be seen in the system. I sent the unit back to him and he found a damaged USB output port on inspection and is continuing to test it after repair along with the sonicTransport i7 on which the ROON core is installed.
The system was functional for about 10 months with this setup, so an accidentally damaged USB port on the ultraRendu as the problem seems to make sense.
I will let you know outcome of the repair when I get it back from Andrew, who has been extremely helpful.
Andrew Gillis found a damaged USB on the ultraRendu and I have installed back into the system.
From the Macbook via wireless, I can see the ultraRendu on the sonicorbiter.com web page for my system, so that appears ok with the repair. So the system components appear to be online, i.e. the soniTransporter i7 which has Roon Core installed and the ultraRendu. I replace all ethernet cables and installed an ethernet switch to I could check if the connections were active and the all seem to be.
However, I am now unable to connect with my iPad Remote controller. Further, I tried to connect with the Remote controller from my Macbook but was not successful. I downloaded latest versions of the Remote controller to both iPad and Macbook with no success-still unable to connect. I restarted ROON and rebooted the sonicTransport. Wireless is working as I can access other applications from both iPad and Macbook.
Glad to hear that your UltraRendu is back and the USB port is fixed. This issue seems that it is network related now so I just want to simplify your setup a bit to see if we can achieve communication. Can you please try to plug the UltraRendu, Core and Macbook Remote directly into your router and see if communication works then? Only after confirming if that works would I try with the switch.
Can you also please provide the manufacturer/model for the switch? If it is a managed switch you may want to check Flow Control Settings or Multicast settings to see if they are enabled, but checking directly to the Router first without the switch in the equation would be a good first test. Also, are you able to ping the NAS core from your Mac Remote? You can use the ping function built into the Network Utility.
Please let me know if either of those suggestions work.
From your network config it looks like your direct connecting the microrendu to the ethernet port of the sonic transporter rather than from the switch, is this the case? Roon does not like bridged networked connections as can only have one vlan. If your bridging the microrendu will be on a different subnet to your core and remote so it wonât see it.
Status report: Have remote control working, and sT and NAS visible on the network-normal ping response.
But audio comes through the Macbook but the uRendu/Oppo HE2 DAC is not visible in the Setting/Audio/Network pane, so cannot select. How do I re-direct audio to the DAC in the following set up?
Set up:
router>ethernet>sT>ethernet>NAS
router>ethernet>uRendu>USB>Oppo Dac
In the Macbook âFinderâ
sT, NAS, and uRendu are listed as âSharedâ
Hi Martin Have you made sure Roon bridge is running on the MicroRendu? As Roon should see the MicroRendu and the DAC should be an output showing on the MicroRendu. If so can you confirm the IP address of the MicroRendu is in the same ip range as the Roon core and is in DHCP. Csn you ping the MicroRendu from the pc running Roon core?
Have you confirmed that the Oppo works outside of Roon yet? I recommend first checking to see if the Oppo appears when directly connecting it to your Macbook using the following video as a guide, it would not show up under âSharedâ because it is an audio device and not a network accessible storage device:
Also, since nothing is showing up under network, this leads me to believe that you may have a firewall blocking discovery of the Networked devices, can you please try adding Roon as an exception in your MacOS firewall using these instructions from Apple?
Router>Ethernet>Rendu>USB>DAC
Pinged Rendu-normal response. IP address: 10.0.0.08. sT IP address: 10.0.0.11
DAC Diagnositics- message: âNo audio devices found. Attach a USB DAC to this player.â
Refreshed Page- same message.
Removed and reconnected USB cable- same message.
Power recycled DAC and Rendu- same message.
Checked Oppo functionality by plugging into iPod with normal audio output of music on iPod.
Any suggestions would be appreciated.
I wonder if the Rendu has a faulty usb port. Do you have a computer you can install Roon remote onto and then.plug that into the DAC via the same usb port and see if you can see that in Roon connected to the DAC this could help to see if itâs the DAC or the Rendu at fault.
Firewall on Mac is OFF.
Will check to see if I have access to COMCAST cable router firewall info and options. However, I am able to ping Rendu, so it is online. and visible in the sTransporter window. Rendu Diagnostics check message: âNo audio devices found. Attach a USB DAC to this player.â
iTunes should play over USB. Will check.
At wiork now but will check this evening.
Working with Jesse at Sonare to see if there is a problem with the Rendu per se.
