What best describes your playback issue?
· A connected audio device is not appearing in Roon
What type of Zone is affected by this problem?
· *Network Zones* are affected.
How is the affected Zone connected to your RoonServer machine?
· Network - WiFi
Which network audio protocol is the Zone using with Roon?
· RoonReady
Does the device show up at all in Roon Settings -> Audio?
· No, it does not show up there
Does the device play audio from another source when using the same connection?
· The device has no problems with another audio source
Have you checked that Roon is whitelisted in any firewalls?
· I've checked the firewall and the issue remains
Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device
· My devices are on a single subnet but is not visible to Roon
Do you have a complex network setup?
· Both the device and RoonServer are connecting to a *single router*
Try to disable any additional networking interfaces on your RoonServer machine.
· Disabling network interfaces had no change in behavior
Check to make sure RoonReady mode is selected on the device.
· I've checked this and the issue remains
If the device has multiple output options, do the other options work as expected?
· Multiple output types are affected
Is the device using the latest firmware as per the manufacturer?
· Firmware is up-to-date but the issue remains
Do you have an approximate timestamp of when the issue last occurred?
· 2/3 - can't select output device / 2/4 - roon app is spinning and frozen
What are the make and model of the affected audio device(s) and the connection type?
· Auralic aries G1 streamer / hardwired
Describe the issue
The issues seem to change daily. I still can't select an output device since they have disappeared. In addition, today 2/4 the app on my Mac is spinning and frozen.
Describe your network setup
The streamer is hard wired to verizon router and my Mac is connected wifi.