Sorry to hear that, I’ve been struggling with similar issues since the 2.0 update.
Here’s my setup:
Roon Core: Roon 2.0 on Synology DS620 (DSM7)
Network: Linksys Router, firewall disabled
Connected Audio Devices
Three categories of devices
Ethernet/wifi connected Airplay devices
Ethernet connected Roon certified decoder/pre-amp
Mac/iOS clients running Roon remote as endpoints, including iMAC(m1), Mac Book Pro, iPhone (different versions), iPad Pros
Issue description
While lunching Roon remote client on any category 3 clients, 8 out of 10 times the local output is missing from sound devices. Type 1 & 2 end points are correctly listed and work fine.
For iOS devices (phone, pads), killed the running Roon remote app and re-launch it, device local output appears and works, 9 out of 10 times.
On mac computers (iMac/Macbooks, wifi or ethernet connected), kill and relaunch the app doesn’t fix it. However, launch Roon remote from ANOTHER device (iOS/Mac), go to settings/audio. Just that, the local audio output options in the affected mac computer. WILL APPEAR.
Based on above experience of mine, it’s not likely a networking/firewall related issue.
These “work-arounds” didn’t alter any setting in the network or devices, yet it solved the issue in each instance, reliably.
It seems Roon core need a “triggered refresh” , to correctly identify and broadcast audio endpoints, for devices running Roon remote.
See if these walk arounds works in your environment. And hope a permanent fix is on the way.
After all, this wasn’t an issue in the past.
I’ve split off your reply into its own thread to ensure it receives proper attention. Following up here, please refresh your RAAT Server via the steps below and let me know if you continue to experience this issue:
You can generate a new RAATServer instance on your device by following these instructions, but please be aware that this will reset your Roon Settings → Audio Tab to factory settings and I would advise making a backup of any custom DSP settings you have:
However the software still works including playback, with the same missing end points issue described earlier.
let me know where should I look into, or more information is requred.
thanks.
It still happens regularly, including after the recent 1211 update.
the latest instance Feb17, 15:46 local time,
upon launch roon remote on iMac, local sound device was missing
Reinstall the Roon App from our Downloads Page to generate a new Roon folder
Verify if the issue persists on a fresh database before restoring the backup
With that, I’m not able to see the iMac on your account. Could you please reproduce the issue and upload a set of manual logs from the issue iMac? Please use the directions found here and send over a set of iMac logs to our File Uploader.
We were able to locate when the dropout happens in logs. It does point towards a networking issue. More specifically, it could be an issue around your wifi network interfering with multicast traffic.
Logs, paired with the symptoms you’re experiencing - things on wifi working for a bit and then disappearing after about 20 minutes or so are key indicators here.
As a next step, take a look through your router configuration and disable any features related to multicast (unless it’s something like “enable multicast over wifi”) or IGMP snooping.
Essentially, your router thinks that the multicast device is acting up so in order to protect the network, it blocks all traffic to that device for a bit.