Paid for Roon but only seeing payment page (ref#RWDBSE)

Support
1

What’s happening?

· I'm having trouble connecting to Roon

What type of connection issue?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

i have paid for it but i have only the paid site on roon

Describe your network setup

i have paid but i have only the paid site on roon

2

Hi @fpopeye11,

You’ve posted in the technical support forums, but we can tag the @accounts to take a closer look. If you navigate to the Accounts page and sign ih there, you should see the current status of your account.

3

I have on the Roon Website only the Paid Account
Not more. I cant Connect to Server

4

Did you download the server software?

1 Like
5

Hello @fpopeye11 ,

I checked your account diagnostics and it looks like your ROCK is online and working as expected. Does this issue happen from a MacOS remote?

Can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.

1 Like
7

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