Based on your latest screenshots, it’s very likely that your database is corrupted… This type of error is extremely rare for us as our database infrastructure is designed specifically to prevent this type of corruption, and we don’t take this class of issue lightly.
We’ve traced a few reports like this in the past to hard drive integrity issues but generally speaking, this means that Roon is reading information from your hard drive that is different from what was originally written, and the database is now unable to load properly.
You can use these instructions to set up Roon fresh:
- Stop RoonServer from running in ROCK’s WebUI
- Navigate to your ROCK’s Database Location
- Find the folder that says “RoonServer”
- Rename the “RoonServer” folder to “RoonServer_old”
- Restart the RoonServer in the WebUI to generate a new Roon database folder
- On the Roon Remotes, press “Use another Core” and connect to the new database
- (Optional) - Restore your database from a Backup prior to the issue starting
If the database loads properly, your edits, playlists, tags, etc should be intact, and we can confirm everything is performing properly once it’s been restored. If you do not have any backups, unfortunately you will need to start with a fresh database.