Pauses & omissions

[Peter-Marc_Fortune]

Core Machine (Operating system/System info/Roon build number)

QNAP TS-453A (Version 4.5.2.1594), Roon V2021-02-01

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet via Cisco SG200-26 Smart Switch managed by Unify Hub

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Endpoints all Linn DSMs

Description Of Issue

Just in last few days of my trial subscription and considering whether to continue:

1. PAUSES: Over last 7 days have had three occasions where streaming music has just stopped. When I try the app to access the nucleus it can’t see it. After 2-5 minutes it returns and I’m able to restart streaming. Directly logging into QNAP during this time no problem, no error logon QNAP - no other obvious problems with either QNAP or Network functionality.

2. MISSING QNAP Albums: The Roon system seems to look through a number of albums labelled as favourites in my QNAP account. These appear and play without problems if I use the Qobuz integration to the Linn app. Example album is: Lana Del Rey: Chemtrails Over the Country Club

Hoping I can resolve as this is my second trial of Roon (last one about 18 months ago) - like the interface much better than before and other features but these issues lead me to doubt its worth the extra money…

[Nepherte (Bart Verhoeven)]

@Peter-Marc_Fortune

MISSING QNAP Albums: The Roon system seems to look through a number of albums labelled as favourites in my QNAP account. These appear and play without problems if I use the Qobuz integration to the Linn app. Example album is: Lana Del Rey: Chemtrails Over the Country Club

New albums (such as the one of Lana Del Rey) can take anywhere between 1-3 days to show up due to the nature of how Roon integrates with Qobuz (or Tidal for that matter).

[dylan (Dylan Caudill)]

Sorry for the trouble here, @Peter-Marc_Fortune!

@Peter-Marc_Fortune

Lana Del Rey: Chemtrails Over the Country Club

As we note in our Help Center, there can be a slight delay between an album’s release and when it is available in Roon. If you check now are you able to see the album?

@Peter-Marc_Fortune

After 2-5 minutes it returns and I’m able to restart streaming.

The next time this happens can you make a note of the time it occurs and then use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service)? We’ll take a look at the logs and get a better idea of what might be happening during this time.