This is expected behavior for the Roon sign-in process, where you enter your credentials via a web browser page.
To get a clearer picture, a few things would help:
Is the Windows app signed in already, or does it prompt you to sign in every time you launch it?
What happens after the browser page opens, do you see an error message, or does it just loop back to the website?
Is this machine running Roon Server as well, or is it only being used as a Roon Remote?
Is the PC connected to the Netgear PR460X directly by Ethernet, and are there any VPNs, ad blockers, or security tools on that machine?
For a first pass, please try fully signing out of the Windows app, closing it, then reopening it and signing in again from the app itself rather than the browser flow. If it still bounces to the website, the next useful check is whether the browser is being blocked from handing the login back to Roon.
Reply with what you see at each step, and we can narrow this down from there.
Hey @robertmurray007, we’d love to get you back to enjoying music with Roon. If you’re still experiencing the issue you reported, and you’re open to working with us on a solution, could you please provide the details we asked for in the previous post? Just a heads up that this thread will close automatically soon, but you’re welcome to reopen it anytime through the Technical Support form if you need to continue:
