Periodic 'Waiting on your Roon Server...' followed by 'Uh-oh Something's Not Right' (ref#E90PB1)

[Dajokr]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· *Antivirus* *software *installed on RoonServer _or _Roon Remotes

You mentioned antivirus software. Please select the specific Antivirus you have from the list below

· AVG

Click below for next steps with a AVG Antivirus

· I still need help.

Describe the issue

Periodic "Waiting on your Roon Server..." followed by "Uh-oh Something's Not Right"

Describe your network setup

Netgear ORBI router/satellite, Nucleus One connected via Ethernet

[Dajokr]

Recently transitioned to Nucleus One, works amazing until it doesn’t. Gets into fits of the “Waiting” “Uh-oh” cycle, then goes without issue for hours. No apparent correlation to reboots, network restarts, reinstalls, etc.

[benjamin]

Hey @Dajokr,

Thanks for writing in, it’s good to see you on community again!

@Dajokr

Gets into fits of the “Waiting” “Uh-oh” cycle, then goes without issue for hours. No apparent correlation to reboots, network restarts, reinstalls, etc.

Do you see this across all remotes, or typically with a particular remote?

@Dajokr

· AVG

Are you able to temporarily disable any third-party antivirus or firewall software temporarily and see if the same issue occurs?

As a next step, could you share a specific date,time, and name of track playing the next time you experience this issue?

@Dajokr

· Roon Server is connected by Ethernet

I’d also set up a direct ethernet connection from your Nucleus to your primary router as well. Thank you!

[Dajokr]

Happens with all remotes, even those not running AVG (eg, iPad).

Just stopped on me at 1817, playing Vaughan Williams London Symphony 4th movement.

I happened to have a reinstall of Arc on the iPad syncing at the same time. It is currently trying to connect and the server wasn’t ready for several tries and then becomes available again. Syncing for the first time again.

[connor]

Hi @Dajokr,

Certain multicast settings that are essential to Roon’s device discovery of both controllers and endpoints might not function unless you have enabled IGMP Proxying in the Orbi settings.

See here:

Troubleshooting Orbi Mesh Networks with Roon

Specifically, uncheck the “Disable” next to IGMP Proxying in the Advanced tab of your Orbi settings.

Are your remotes connecting to the same node to which you’ve hardwired the Nucleus One, or to another mesh node in another room?

[Dajokr]

It happens whether I’m connected to the main or a satellite, and it happens with any and all remotes when it starts being fidgety again, which it has after almost a week of stable performance.

[benjamin]

Hey @Dajokr,

Thanks for following up! It’s unclear if you’ve attempted any of the above troubleshooting steps provided:

@connor

Specifically, uncheck the “Disable” next to IGMP Proxying in the Advanced tab of your Orbi settings.

@benjamin

set up a direct ethernet connection from your Nucleus to your primary router

Based on your updated descriptions, it does appear to likely be related to the local network connection. Let us know, thank you!

[Dajokr]

Yes, both are the way they are supposed to be. Still happening. To recap, never was a problem with my NUC as the core, only an issue since I brought the Nucleus One online. Enjoying some CDs tonight as my Nucleus is basically a decoration as I watch Roon tell me “Uh oh” over and over again.

[connor]

Hi @Dajokr,

Thank you for your patience.

If you navigate to the Web Admin page for this Nucleus in a browser on your network, do you see any errors presented? Please share a screenshot of the web administration settings.

Roon diagnostics show the RoonServer instance in this Nucleus restarting cyclically on a near-24 loop. Are you running a scheduled reboot via cronjob, an automated power bank, or similar?

Let’s first troubleshoot the connection between a single Roon controller and the Nucleus.

You’ve mentioned AVG. Is this installed on a desktop? If so, verify Roon.exe and RAATServer.exe are added as exceptions. Verify these processes are exceptions in the Windows Defender firewall, if relevant to this controller.