Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *MacOS*
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
Dear Roon Support,
I’ve been experiencing persistent issues with connecting to my Roon Server, which is installed on my Mac running macOS Sequoia 15.5. This has been a recurring problem for quite some time now.
A couple of days ago, the connection was re-established and everything worked fine for a short while. However, today while listening to music, the connection suddenly dropped again. Once more, I am stuck with the app endlessly “searching for Roon Server”.
This is becoming increasingly frustrating, especially since the server and core are installed on the same Mac where I’m primarily using Roon. I would really appreciate your help in identifying and resolving the root cause of this issue.
Best regards, Olli Sundqvist
Describe your network setup
The Roon server is installed on the same Mac that I use. It is connected via Ethernet, in case that makes any difference.
Thanks for reaching out to ask us about this issue. What you’re describing is often related to firewall or security settings that may be preventing Roon from connecting properly.
When you have a moment, please check the following:
Make sure that RoonServer, Roon, and RAATServer are all allowed through your firewall.
On your Mac, go to System Settings → Privacy & Security → Local Network. Look for RoonServer in the list and ensure that it’s toggled on. If it’s already on, try toggling it off and then back on again.
Let us know if this makes a difference or if the issue persists. We’re here to help you get everything running smoothly.
Thanks for the update! If you could please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!
Do you run into this issue no matter the remote device you attempt to connect from?
It’s possible that the Roon user interface started without the RoonServer component running. When you’re having trouble connecting, do you see the Roon logo in the menu bar at the top of your screen? If not, try pressing Command + Space to open Spotlight, then type “RoonServer” and press Enter to launch it.
If the logo is present, a RoonServer refresh may help. Here are the steps:
Hi
I reinstalled ROON since nothing else seemed to help. The program actually launched—though only after more than an hour of waiting. But after that, it felt like things were finally starting to look up. I even had to restart my computer several times while trying to get ARC to work. And each time after restarting, the program managed to find the RoonServer fairly quickly.
But now the program seems to have crashed again and is searching for the server without success.
I’m starting to feel quite frustrated and tired of trying to find a solution. I just want to listen to good music—not retrain as an IT professional in retirement. I also don’t want to give up on a program that would be excellent—if only it worked. I have just under a month to regain trust in ROON. My subscription is set to renew on August 1st.
Olli
Thanks for the update, and I’m so sorry to hear you’re still running into issues!
Did you restore from a saved backup when performing the above? Or, did you have Roon re-index your local library from a fresh database?
Do you have your mac connected directly to your router via Ethernet?
We noticed you have a rather large library, almost at 400k local tracks. I’d be curious to see if you temporarily disable a portion of your library, if that will result in a smoother connection. The next time you’re able to pull up your storage settings, see if temporarily disabling half of your local library has any effect here.
