Persistent Connectivity Issues with Roon Nucleus (ref#B2058H)

Is Roon Server running?

· No, Roon Server is not running.

For Roon connectivity to work properly, both Roon Server and Roon Remote need to be turned on.

· Roon Server is on, but I'm still having trouble connecting.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· None of the above

Describe the issue

I can not connect with my Roon Nucleus, this has happened many times over the years, I go through all the steps to fix it and usually have to send the unit in. Any other help.

Describe your network setup

spectrum modem, linksys mesh router. Have had this set up for several years, no changes.

I see from your previous posts that you have a persistent issue where your Nucleus displays a “Searching for a network address…” on a monitor or TV attached to it - and this message is seen whether you use the ethernet port of the Nucleus itself or using a USB to ethernet dongle.

That would seem to suggest to me that this is actually a network issue, rather than the fault lying in the Nucleus itself. Let’s see what @support have to say…

Hey @Mark_Tucker,

Sorry to hear you’re running into more issues with your Nucleus! If possible, could you share a screenshot of your Nucleus hooked up via HDMI?

Are you able to access the webUI of the Nucleus?

I’ll be on standby for your reply

Nucleus+

SN 54B2038BB81B

I can’t access webUI, I really don’t think I can get it up and running. I am willing to pay a bench fee to have it looked at.

Thanks,

Mark

Hey @Mark_Tucker,

Understood! Thanks for giving that a try.

Is this still the case? A fresh screenshot of what you see via a monitor or TV will help our team better understand if it’s a hardware-based issue, and if so, get it sent in for proper investigation from the team.

Let me know! :+1:

This is the picture of monitor/TV screen using the ethernet port of the nucleus and the same picture using the USB to ethernet dongle.

Got it, thanks for the update @Mark_Tucker, sounds like you’ll need to send it in for inspection. You can start the RMA process using the form below:

https://account.roon.app/en/contact/nucleus-troubleshooting/

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