Persistent issues with library and Qobuz integration in Roon (ref#P30OHA)

Support
1

Hi! What’s not quite right with Roon?

· Music won’t play or issues with my library

Music won’t play or issues with my library

· Trouble creating or restoring backups

Tell us what's going on

· Hello Roon Support Team,

I’m writing to request a thorough check of my Roon account, as I’ve been experiencing persistent and concerning issues with my library and Qobuz integration.

Specifically:
Albums that I save to my library regularly disappear after some time.
My listening history and previously saved albums are often missing or incomplete.
Albums and favorites imported from Qobuz are not reliably visible in Roon.
It appears that my preferences, favorites, and listening activity from Qobuz are not being properly synchronized or retained within Roon.

This behavior gives the impression that my account data or preferences are not being correctly stored or reloaded, even though I actively save albums and use Roon on a daily basis.

I would like to ask if you can:
Check my Roon account on your side for any synchronization, database, or preference-related issues.
Verify whether my Qobuz integration is functioning correctly at the account level.
Advise if there are known issues that could cause loss of saved albums, listening history, or imported favorites.

I am happy to provide logs, screenshots, or any additional technical details you may need.

Thank you in advance for your support — I really enjoy Roon when it works correctly, and I hope we can resolve this issue.

Kind regards,
Luca

Tell us about your home network

· UBIQUITY UDR7 15W

2

Hi @Luca_Paglioli,

Thanks for taking the time to write in and share your report! Sorry to hear about your issues with Qobuz.

Before anything else, are you able to provide additional information around your network setup? Do you have any active VPNs or third-party security/antivirus software active within your setup?

If you could, please provide a more specific date, time, and if applicable, the name of the track playing the next time you experience issues with Qobuz.

We’ll be monitoring for your reply, thank you!

3

Hi @Luca_Paglioli,

This thread will soon close without any new responses.

The majority of the information you’ve requested is stored at the database level, not the level of your Roon account. Your RoonServer requests incremental syncs from the Qobuz API - these can fail if network security or DNS issues are interrupting the URL request.

Please verify the information @benjamin has requested in the post above for due diligence. We also recommend you ensure a reliable DNS server is assigned in your router settings (Cloudflare, 1.1.1.1, or Google, 8.8.8.8).

We’ll watch for a response.

Thanks!

4

We’re going to allow this thread to auto-close due to inactivity, but if you require further assistance or have any more questions, you can reactivate our discussion by submitting a new request here.