Persistent record shows as first on 'last played' list (ref#T8HMS9)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

there is always the same record as 1st on "last played"

Describe your network setup

server on Synology NAS

2

it is been months since I last played Candy Duffer but despite this, it is always the very first “last listened”. The rest of the list is updated as it must be

3

This may sound crazy, and not all necessarily the cause, but are you 100% sure you don’t have it playing on a zone that you are not looking at?

4

thank you for trying to help

my zones are only played by me (I am the only user) and that’s why I am so sure about the ages since listened to Candy

5

I understand. This can happen if you are the only user. Lord knows I have left music playing on a zone where I don’t have audio powered on before :slight_smile: But as I said, it’s unlikely. Is the album in your history?

6

I cannot bet about Poltergeist or not on my Roon performance :slight_smile:

On the historic list we can access on the menu, this record is not appearing even scrolling down for a while

7

Hello @Jose_Alconchel ,

Thanks for the report. Just to confirm, this same behavior occurs across multiple Roon remotes, or just on one specific one? What happens if you actually play the album/track, does the album get unstuck from recently played?

8

Hello

All the devices that run Roon control (up to three in my case) and Roon Arc are showing the same list with this record on top.

Do you want me to play it and see the behaviour on the list?

9

I played it yesterday, first time in months…

Then I keep listening other records for hours. The Candy Duffer is still as the first on my historical records and all the others has been updated after, accordingly.

update 11/26: I have a folder full of spare songs from many records (around 50 different sources and musicians) the list of recent played changed dramatically as per many records… But Candi on top.

10

Hello @Jose_Alconchel ,

Thanks for confirming. Can you please use the guide below to upload your Roon Server database to our uploader for inspection? Our QA team will then try to reproduce this issue using your database. Please let us know here once the database is uploaded.

https://workdrive.zohoexternal.com/collection/gnhz54df9ddffa33d49a3be8619bd6376a5de/external

11

I think I did the right work. You already got it uploaded.

Waiting for your news

13

Hello @Jose_Alconchel ,

Thank you for sending the database over, we have forwarded it to our QA team for testing. It may take some time for the QA team to reach this testing request, we appreciate your pateince in the meantime!

14

Let’s wait.

What else?

15

Hello @Jose_Alconchel

Thank you for the update. At this point in time, we are waiting for the feedback from the QA team. If anything else is required from your side, we will update here.

16

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.

18

Hi @Jose_Alconchel,

Our apologies, this thread timed out and closed while our investigation is still ongoing. We’ve re-opened the thread and removed the topic timer.

This item remains with our QA team and we hope to have an update soon. If you’re able to provide a local copy of the affected Candy Dulfer album that should expedite their investigation. You can upload the .zip of the album here: https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external

1 Like
19

you name it, I do it

waiting the next episode of this neverending issue…

20

Hi @Jose_Alconchel,

Our apologies - we’re not seeing the Candy Dulfer record, could you give it another go?

Thank you!

21

Done.

Please confirm