Persistent "Waiting for your Roon server" error despite network checks (ref#O17LC4)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

When I try to use Roon, I get the "Waiting for your Roon server." Then, I get the message, "Uh oh, something's not right. Make sure your Roon Server is turned on and that you're connected to the same network." The server is on and connected to the correct network, and I have disconnected and reconnected it several times for the past month with no success. Is it possible to connect with someone who can help me determine what is going on and how to fix it? Larry Robertson [moderated: private email address removed] Thank you

Describe your network setup

Our provider is Comcast, and I use an Arris SurfBoard SB6183. We have a 3-story home with eero router on each floor. Roon is loaded on an iMac, 2 iPhones, and 2 iPads.

2

Is Roon Server running on the iMac, and set to run on start-up?

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See the following knowledge article.

3

Hello @larryrobertson001

Thank you for reaching Roon support.

As a next step, lets reset the network settings on the Nucleus. Steps to follow below:

  1. Connect the Nucleus to a monitor or TV via HDMI.
  2. Connect a USB keyboard to the Nucleus.
  3. Power on the Nucleus and let it boot.
  4. Take a photo of what are see on the screen and share it here.
  5. Press ENTER
  6. Type resetnetwork
  7. Press ENTER

Let me know if you’re able to connect afterward. Thanks! :+1:

4

Hey there @larryrobertson001,

We wanted to check in on this thread, let us know if you’re able to run through the above - thank you! :folded_hands:

5

This thread is now auto-closing due to lack of activity and no OP response.

Diagnostics indicate that you might have used your Nucleus in the interim; the device seems to now have an IP address on the same subnetwork as the rest of your Roon devices. We’re going to assume your issue is resolved, but if you do require further assistance, please open a new tech support thread here, selecting “other” and referencing this topic thread URL. We’ll merge topics accordingly.