What happens if you press the "Select a different Roon Server" button?
· I see my Roon Server, but I still can't connect.
When you try to connect, what screen do you see?
· I see something else
Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.
· No, the issue remains the same
Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.
· No, the issue remains the same
Please select how you've connected your Roon Server to the internet
· Roon Server is connected by *Ethernet*
Have you checked your firewall settings to ensure that Roon is allowed through?
· Roon still won't connect even after checking this aspect
Have you verified that Roon Server is on the same subnet as your Remotes?
· My Remotes and Server are on the same subnet and I still can't connect
Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.
· I've reinstalled the Roon Remote but it did not help
What is the operating system of your Roon Server host machine?
· *Roon Optimized Core Kit* (ROCK)
Select any of the following components that are present in your local network setup
· None of the above
Describe the issue
Roon worked fine until a few weeks ago. Whenever I try to connect, I get the “Waiting for your Roon server…” message. I have tried reformatting my server (ROCK on i5 NUc), and even tried to install Roon server on a different computer. Same issue, nothing is working. It almost seems like an update broke everything, or there’s an issue with my account. Please investigate
Describe your network setup
Ubiquiti UniFi Dream Router. NUC and Matrix mini-I pro3 connected via Ethernet, remotes (iPhone 16 pro, iPad Pro, M1 MacBook Pro) connected via Wifi
I can access the ROCK admin page from its IP address (10.0.0.200, subnet /24), but none of my remotes are able to connect. I even tried setting up a new server on a different PC, and the remotes were able to connect until I signed into my Roon account. Then it became slow and unresponsive and would not reconnect. This leads me to think it’s an account issue
Thanks for taking the time to write in and share your report, and welcome to the community! We’re excited to have you here, but also apologize that it’s an issue that prompted your recent post.
Can you triple confirm your devices are all running on the same local subnet? Are you able to temporarily simplify your network setup and get direct connection from both your ROCK and one of your remote devices?
From your Admin page, we can see your Roon Server online and active, and in combination with you being able to access the webUI, we can likely rule out any hardware-related issues.
It may be worth checking the firewall settings on your router as well as remote devices to ensure no additional blockers are active as well.
Thanks for checking. I’m now able to access my ROCK when plugging my laptop or iPad into the network via Ethernet. Still having issues connecting over WiFi, but that at least narrows it down to a network issue.
Edit: all devices are on the same subnet (10.0.0.0/24), unsure why there are communication issues between wired and WiFi devices
Hi @calipilot227,
If the issue is just Wi-Fi now that makes me think it could just be a weak signal or signal interference, especially with how sensitive Roon is to packet loss. If it was a network setup issue I would expect there to be problems with Ethernet as well. I don’t suppose it makes any difference if you bring your Wi-Fi devices closer to the router?
