Phone requires proximity to connect to Roon server (ref#CQOJJM)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· *Mesh networks*

You mentioned a mesh network in your setup. Certain common mesh networks might require slight reconfiguration to support Roon.

· None of the above

Describe the issue

I can only connect my phone to my Roon server by getting in close proximity to the server computer.

Describe your network setup

NUC8i7BEH, Asus RT-AX58U router, Motorola MB8611 modem, Actiontec ECB6200 MOCA box, Aumox SG305P switch

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Hi @Exile72,

Thank you for your post.

The symptoms you’ve described suggest that the remote requires line-of-sight to the same router, access point, or mesh node connected to your RoonServer machine.

This usually means that the broader network is failing to forward multicast traffic as Roon expects, since multicast traffic carries Roon’s device announcements between remote and server.

Where is the RoonServer machine connected in the network equipment list you’ve described? The more information you share about the network topology, the more equipped we’ll be to troubleshoot this case.

Also, where is the MOCA box configured? These ethernet-coax adapters have caused multicast forwarding issues with Roon in the experience of some team and forum members.

Try enabling multicast forwarding in your router settings administration page for the ASUS and any other managed network components.

You can find our general network recommendations for Roon here:

We’ll watch for your response. Thanks!

3

That was the solution. Thank you.

1 Like
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Great to hear @Exile72! We’ll mark this thread Solved, but please reach out in the meantime if anything comes up and we’ll be here to assist.

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