Pixel 8 unable to connect to Roon ARC despite being online and ready (ref#I8L8SV)

Support
1

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· pixel 8 phone says arc online and ready but conect it will not do keeps saying can't conect to server/ unistaled redid did port forward still nothing should i just cancel acount

Tell us about your home network

· never mind i will just cancel if there is no support line

2

What are you running server on? Have you been able to connect previously?

3

all new set up install on mac mini where all runs fine down loaded on pixel8 phone where it takes me direct to sign in and conect where itb also says all good server can be seen but hit cinnect dead end always same can’t connect to server did port forward as asked no help, called internet provider set up port called apple after 45 min nothing told me to cancell would appear no help available makes sense

4

I can understand your frustration, but I’m sure that the situation can be resolved if you give it time. Unfortunately I don’t have any experience with a Pixel phone, but I’m hoping that someone else will be along who will be able to guide you through the process. There are issues with Apple changes in regard to security that may be causing your issues and you may need to work through these in order to make the connection with your phone.

5

no worries already deleted and using uapp worked like a charm with my personal files all i wanted to play anyway

6

Hello @therealstandingbear,

Thank you for reaching out to our support team.
We are sorry for the delay.

We have reviewed the diagnostics report from your ARC device and found that it is having issues resolving the address of your Roon Server.

In order to troubleshoot this, we recommend visiting the “Roon ARC” settings section on your Roon Server and completing the diagnostics test. After that, please share the result it displays with us.

Also, there is another way to solve this without fine-tuning your network: you can use Tailscale. This will put your Pixel and Roon Server machine on the same virtual network, making access easier and hassle-free. For more details, please check our Tailscale guidance.

Thanks.