Hi @Don_Willison,
The symptoms you’ve reported sound uncannily like another user’s experience on a Pixel 7 phone.
We’re investigating this report with QA actively. Please allow me to merge your thread into the main tracking thread where you can receive updates.
Our team will activate diagnostic logging for ARC on your account to help illuminate the problem. Thank you for your patience.
Thank you, Connor. This is very helpful. I didn’t mention that this has been going on for some time and I was simply doing a work-around by using Tidal.
Also, even though it did not solve the problem, Robert’s analysis and his explanation of how Tidal works c.f. Roon ARC was also very helpful.
I look forward to learning what you find.
Don
Thanks for the update Conor, sounds like good progress is being made
I get no error messages whatsoever
The problem of one song playing and then stopping of Arc also happens on my Pixel7. Fortunately in two weeks time the Pixel 9 arrives 
Hi @grzlybear,
By chance, is there any downsampling taking place during the issue? And, does it happen with both local content and streaming content?
Thanks!
Hopefully my former post van shed some light on this topic. For my Pixel 7 it doesn’t matter if it’s a local file or streamed content. Yesterday it happened again on my bike with a streamed album. Issue with Arc: Only first song plays when starting album fresh (ref#NH6WKO)
Hi Benjamin, yes some form of down sampling is happening as roon adjusts to the Bluetooth limitation of 48KHz.
Sometimes it’s upsampling as most of my files are redbook.
This morning I tried to trick the situation by skipping the first song and then go back to the beginning of the album. The first song played, the second song started and I thought: this is a solution. But then it stopped after the second song 
Thanks for the additional info. Our team will follow up with more information when it’s provided! 
Hi everyone,
This ticket is proceeding through the pipeline and you can expect movement on this issue soon.
This morning I wanted to avoid the stopping after one song so I used Tidal instead of Arc. Guess what: it stopped after one song. Where Arc just stops, Tidal also gave a warning: Unexpected network error.
Maybe the root of the problem is in Tidal. I will test this the coming days and come back with the results. Maybe @grzlybear and others can check this too?
Tidal works perfectly for me, as does every other streaming app.
The problem is only with roon arc.
Hi @grzlybear,
Just to confirm, the precise symptom of the endless spinner occurs with local track as well as streaming service tracks?
Let’s take another step back. RoonServer diagnostic logs, which we reviewed alongside ARC reports, seem to indicate constant network connection errors that often result in dropouts on your local Zones. If your RoonServer machine doesn’t have a stable upstream connection, then ARC will struggle to load local content, and may also lose authentication to Tidal’s servers mid-session.
How is your RoonServer connecting to the internet? Is it hardwired to your router, or is it behind a layer-2/3 switch or mesh node? There appear to be multiple network connections on the machine, indicating a second active network interface or VPN. If RoonServer is switching between connections it will lose sight of both ARC and your endpoints.
Let’s diagnose the network in this thread. In the meantime, the developers are investigating this case further behind the scenes.
Hi Connor,
Appreciate the reply and effort of the team.
Yes, the spinner is happening with both streaming and local files.
My router is connected directly to my server via Ethernet cable.
My internet is quite capable and is 1Gb down / 300Mb up.
I haven’t noticed any problems with my local zones beyond the occasional windows hiccup or rpi’s requiring a restart.
I sometimes enable vpn on my server for work and that disconnects roon but I figured that was understandable as it blocks local traffic as well.
I did notice that whenever I would make a change to my network setup like enabling vpn or tinkering with my router (I was attempting to enable ipv6 with no success), roon arc wouldn’t recover and had to be reinstalled to pick up the new configuration.
I’ve also tried tunneling into my network with my router’s vpn solution and that works great, even the android roon remote client can play anything on my phone. I don’t like having a vpn on at all times on my phone as thay seems to interfere with banking apps or stuff that relies on location. In addition, enabling a vpn just to listen to music is a bit of a hassle so using the tidal app instead is just more convenient.
Not sure this at all helps but bottom line no complaints from me on the local network performance, only Arc seems to give me trouble, and the problems have really gotten worse since I’ve reinstalled my server and restored my roon db.
· I'm having trouble with Roon ARC
· Other
Playback pauses intermittently when streaming from Qobuz
My network setup has not changed since this issue started happening so it should not be relevant. The issue only started since the latest Android release of ARC.
I have confirmed that this happens while playing downloaded files as well. Not specific to steamed audio.
Hi @Dylan_Forbes,
Thank you for the report. We’ve activated diagnostics to investigate what ARC is reporting in logs, but we want to verify that we’re reviewing the same event/symptom you’ve described.
Can you share the name (or approximate timestamp played) of a 1) Qobuz track that stopped during playback and a 2) downloaded track that stopped during playback .
Please test the downloaded track with “Offline mode” toggled on in ARC. The timestamp only needs to be accurate to within ~5-10 minutes.
Thanks!
Hi Connor,
I can’t seem to reproduce this issue anymore. It must have gone away on its own. Thanks for your help though! To anyone out there with this same issue, I suggest restarting your device.
Hi again,
The issue has started happening again. Turns out the restarting of my device didn’t fix it. How should I proceed?
It happened a few times while I was listening to the track “Unfree My Soul” by Leprous, a few minutes ago. This was streamed over Qobuz. When it happens with a downloaded track I will report back with that info.