Play button unresponsive on last day of free trial (ref#2KNXS2)

[roonusername]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

· On the same machine where RoonServer is running, internal drive

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

What are the make and model of the affected audio device(s) and the connection type?

· Mac mini M2

Describe the issue

I am on my last day of my free trial, and the play button does nothing.

I've restarted Roon app twice, didn't help.

Describe your network setup

I am just playing on my computer speakers

[Jim_F (Minimalist)]

Try rebooting your router and Roon server.

[benjamin]

Hey @roonusername,

Based on a recent Roon Server diagnostic report, we’re seeing issues relating to Qobuz specifically. Can you confirm if you access Roon Settings>Services>Qobuz and if your accounts are properly synced?

Do you have the same issue when playing local tracks?

@Jim_F

Try rebooting your router and Roon server.

Let us know if you still have issues after the above.