Play count reset to 2

Roon Software Discussion
1

I know it’s not the end of the world but for some strange reason my absolute favorite track (based on times played) reset from over 400 plays to 2! Anyway I can get my play count back to where it was? I wanted to throw myself a party once it hit 500 but sadly I can’t now. I’ve tried to restore a few Roon backups but the count still remains at 2. Is there a database somewhere that I can restore from? Some hidden file(s)? I backup my machine pretty regularly…

2

Are you sure you’re looking at the right version? Restoring a backup should restore play counts

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yep it’s the right version. I’m really surprised the restore didn’t work. I’ve tried multiple restore versions even one that had the last version of Roon. The ironic part is 4 of the other tracks on the album all have the correct count of over 300 it’s just my fav that reset to 2 (Yeah I play the same album a lot)

4

Weird. I’d open a topic in Support to have Roon staff look at it

2 Likes
5

Hi @Mark_Allen,

This thread indicates you might require assistance from Roon technical support.

To equip the Roon Technical Support team to assist you directly, please follow this link to provide the details of your case to Technical Support: Technical Support Request

Respond to the prompts there to ensure that you’ve performed basic troubleshooting and to ensure Technical Support has the full details necessary to expedite Technical Support’s investigation into the case.

Your responses will auto-generate a Community thread in the appropriate section.

1 Like
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Thanks. I submitted it.

7

Hi @Mark_Allen,

Unfortunately, I don’t see it, did you follow the link in my post and provide the information requested? Once completed you should receive an acknowledgment email.

Here it is again in case you missed it … Technical Support Request.

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I did this yesterday. I’ll try it again

9

Just submitted again. One thing I just noticed and it repeats is when I click the submit button this shows up ( Oops! Please make a selection ). I’ve made the selection multiple times.

10

and here it is …

I’ll set this topic to close, so all the discussion can continue in Support.

1 Like
11

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.