Playback and connection interrupted frequently (ref#6SJDA7)

[YILMAZ_GORALI (ygorali)]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *MacOS*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

Playback and connection interrupted

Describe your network setup

I am using Roon installed on Mac Mini M4. There’s this problem happening occasionally. The music playback just stops and it is unable to find the Roon server again (Looking for your Roon Server). Few weeks before I’ve had IntelNUC installed and no issues were there with RoonOS. Mac mini is scheduled to startup on 0700AM everyday with Roon on auto start. I am using it with Ethernet cable and the issue is still happening. Rarely it does find the Roon core again and other times the music experience get disrupted.

[daniel]

Hi @YILMAZ_GORALI,
Thank you for writing in to ask us about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.