Playback error on MacBook using Roon Remote (ref#R31TE0)

@Jason_Brown1 @benjamin ,

Agreed. It’s something that I perform when I can’t resolve an issue and there are no guarantees. It’s often one of my last resorts and there have been times when this method still doesn’t resolve the issue. Sometimes the issue is a faulty piece of hardware. Sometimes I discover I’ve been looking in the wrong place and sometimes I feel like jumping off a bridge because I spent hours or days searching for a solution when it came down to the simple fact that I forgot to start a router.

You’re clearly knowledgable in this area. You can try a lot of things out of order by piece meal but be sure to way your time expended as well. Sometimes but not all the time it’s best to hit a problem with a sink. So I guess what I’m saying is remote tech support is difficult for anyone even as talented as Roon’s tech support team is. If they can’t seem to resolve this matter or in what you perceive as a timely matter than your best option might be to hit it with a sink.

What are the correct settings for the OS X firewall - to have it on & for Roon to work on Mac OSX?

I’ve just turned the firewall off on my Macbook & I haven’t seen the error again…

@Jason_Brown1 ,

@benjamin @Singleton

I have all of these in my Macbook firewall configuration, except for RoonAppliance. I can’t find ‘RoonAppliance’ when I try to add a firewall configuration rule for it. Where is this in my filesystem?

The firewall on my Roon Server (Mac Mini) is set to off.

It seems to definitely be the firewall being ON on my Macbook that creates conditions for the error. I’ve tested quite a bit: with the firewall off I get NO errors with it on I get errors.

@Jason_Brown1 ,

I’m actually new to Roon but I assume that on my system that’s the Roon server extension or it works in conjunction with it. It probably stands to reason that you wouldn’t see this extension whereas this image is taken from a laptop where I run Roon as a remote and occasionally as a server during travel.

I’m pretty sure that’s the case but Roon support or a fellow user might correct me.

@Jason_Brown1 ,

Something else just came to mind you have rebooted your router no doubt several hundred times without success. Instead of rebooting your router lets reboot your mesh network nodes and all. Shutdown your router followed by the nodes then wait 15 minutes and power them up in that order.

This should be no more disruptive than a temporary power outage.

I’ve connected to the router directly via WiFi to take my mesh network out of the equation.

I would appreciate some guidance from Roon Support again at this point please.

Firewall on too many failures
Firewall off working as expected

I can’t have my OSX Firewall switched on & have Roon work with my usb DAC. How is this going to be resolved?

Hi @Jason_Brown1,

From this it seems you need to whitelist the Roon processes in your firewall. Please add exceptions for Roon, RoonServer and RAATServer. Once you try that please let us know if your playback issue persists.

I am not running RoonServer on my Macbook, only the Roon OS X client.

Both Roon & RAATServer appear under Firewall advanced settings > Options, as “Allow incoming connections”.

When the firewall is activated with these settings my playback issue persists.
When deactivated the playback issue does not occur.

Note: the Mac OSX firewall is not running on my Roon Server machine.

Hey @Jason_Brown1,

If this is the case, I’d remove and re-add Roon within your firewall as that appears to be the primary issue here. Do you have any additional third-party security software active in combination with your firewall?

I am not able to remove Roon, only RAATServer. I’ve already removed & reinstalled the Roon client, which must also affect the change you suggest here anyway.

I don’t think there is any additional 3rd party security software active in combination with my firewall. I’m going to leave it off.

You can close this thread. I’m not happy with this outcome but I’m going to file it under ‘compromises I need to make to live with Roon’, alongside Roon Arc never working for me, the iPad app needing to be restarted regularly to run in the mode I want it to & a range of buggy behaviours over the years! :slightly_smiling_face:

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