Playback Errors with Vanatoo USB Speakers on Mac with Roon 2.0 (ref#T5V0KB)

Tinkering
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What best describes your playback issue?

· Roon skips entire tracks in my queue

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

How is the affected Zone connected to your RoonServer machine?

· Network - Ethernet

Which network audio protocol is the Zone using with Roon?

· RoonReady

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Vanatoo Transparent One Encore+ USB-connected speakers

Describe the issue

I have a Mac (macOS 15.1.1) running Roon 2.0 build 1480 connected to a Roon server Linux VM also running 2.0 build 1480. The audio device in question on the Mac is a pair of USB-connected Vanatoo Transparent One Encore+ desktop speakers.

The behavior observed is that after playing some music, if the album ends or I pause for a while, or select a new album to play, often when I try playing something else Roon will generate errors, skip the track, fail to play the next track, until it gives up after too many errors. I can resolve the problem by entering Device Setup for the USB speaker device, enabling or disabling Exclusive Mode (doesn't matter which), and trying again. The reset operation which occurs fixes the failures until the next time playback stops.

Describe your network setup

Server VM is running in a Proxmox hypervisor with a virtio network device going to the VM bridge. From there, the hypervisor is connected via 10G fiber to a Ubiquiti switch and Firewalla router. The macOS client is on a 1Gbps Ethernet connection that ends up on the same Ubiquiti switch. Both devices are on the same VLAN.

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Hey @Jeremy_Tavan,

Thanks for writing in and welcome to the community!

Being fresh to the community, I apologize in that I have some unfortunate news to share in regards to your setup -

The use of VMs falls outside the scope of official Roon Support, so we aren’t able to provide much help with your active ecosystem. We have a dedicated area in the community, our Tinkering category where others have similar setups, and who may be able to help further.

On the other hand, if you’re able to set Roon and Roon Server up without any active VMs or VPNs, we’d be happy to help!

I’ll go ahead and move you over to Tinkering in the meantime. Thanks for your understanding here! :raised_hands:

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Given that all of the failures appear to be occurring on the macOS streaming endpoint and the USB connection from it to the attached speakers, I’m deeply disappointed by this abnegation of support. The Roon server VM itself should be barely involved in whatever is going on.