Does the issue happen with local library music, streaming service music, or both?
· *Only local library *music is affected.
Where is your local content stored?
· On the same machine where RoonServer is running, internal drive
Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?
· No, lower sample rates are still affected
What are the make and model of the affected audio device(s) and the connection type?
· Affects all streaming options: Macbook, DAC, Sonos, TV
Describe the issue
Too many failures. Stopping playback. - happens all of a sudden. - happens on all track types. - happens playing music from local machine (Rock). - also happens when Roon is idle for 5 minutes after successful playback. - unworkable. - started without any changes made on my side, except updating software.
Rock: - NUC10i7FNH - SODIMM 1x 16GB - M.2 PCI-E SSD 500GB (OS) - WD Red SA500 SSD 2TB (music) - external SSD via USB-C (backup music and VA music) - no usage of streaming services
Thanks for reaching out. I’ve activated diagnostics for your account and I am seeing the playback error, it looks like it is due to your Roon Server being unable to sync with the audio endpoints. Typically this error is related to an issue somewhere along the network side of things.
Can you provide more information regarding your router model/manufacturer, any switches, range extenders, powerline adapters, etc?
I have tested the whole network by excluding the switch, excluding cables, pint tests, a.s.o.
No solution. Also all other devices on the network are good to go; no issues.
The most surprising thing is that when I stop playback and wait for 7 minutes or more I get the failure when pressing play: Too many failures. Stopping playback.
To add: all endpoints (Sonos ver 1, ver 2, TV, mac) have the same issue by using the Roon Mac client.
New issue: I can play approx. 20 tracks and then everything stops. Errors.
Played from the Roon client.
All isuues started with the latest update(s), I am starting to dislike Roon…
Thanks for giving that a try. Looking over the diagnostics further, I only notice issues for zones connected locally to your Mac, you are saying that when this issue happens, you also have issues playing to your Sonos devices (or other zones not connected directly to the MacBook)?
If this is the case, can you please let us know the exact local time + date + track when you notice this? We are currently looking into related reports and the error you had regarding your Mac local zones playback is something that we are currently looking into, though the investigation is still in progress.
I tried to test and narrow down.
Everything I do in the Roon client on my Mac will result in “Too many failures”.
This issues started two updates ago. On my Mac OS side nothing has changed, nor do I use a firewall, VPN or virus scanner which could interact with the client.
I will add the time / track info when I have it available.
I have changed all network cables between the NUC/Rock <> Macbook for CAT 7, tested: NO success.
CAT 8: NO success.
CAT 8 full silver cable: NO success.
TBH, I have no more faith in you guys.
I am doing your test activities instead of your QA. I am a paying customer and I am unable to use my system as it should be.
It’s been 27 days already, so I cannot use my music devices properly for a month now…(even longer as this issue is months old but reported 27 days ago).
It’s getting worse.
After playing for 25/30 minutes, when I press “next track” in a shuffled playlist…same error.
Guys come on, what a lot of crap this is becoming!