Playback fails to start despite normal interface behavior (ref#Y0CC44)

[Kph1081]

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Everything appears normal until you hit play, then nothing. This has been going on for a week and I’ve spent countless hours trying to correct it

Describe your network setup

Bluesound and McIntosh integrated amp.

[connor]

Hi @Kph1081,

Thank you for your post. Does this issue only occur on the Bluesound? How are your RoonServer machine and the affected endpoint both connected to the network?

We’ve requested diagnostics from your RoonServer machine, but it appears to be offline. The server is also running an outdated build - please update to build 1510 in the meantime.

Do you experience any issues with playback if you play content to the System Output of the computer? Are there are differences between tracks at different file formats?

Try a few sample rates (44.1KHz, 48KHz, and something like 96KHz) from both local storage and streaming services. Do you encounter the issue with each one?

To expedite our investigation, at your convenience, please upload a set of RoonServer and Roon logs using the directions found here and upload them to our File Uploader?

Thank you!