Playback failure at fixed timestamp on Qobuz causing RAAT zone lock-up (ref#QKFG98)

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· Human Diagnosed! ** AI summarised ** Playback failure at fixed timestamp (Qobuz) causing RAAT zone lock-up – reproducible across endpoints

**System:**

* Roon Core: ROCK (latest build, updated recently)
* Source: Qobuz streaming only (no local files)
* Playback modes tested:

* Roon → HQPlayer → NAA (Innuos Pulsar)
* Roon → RAAT endpoint (Innuos)
* Roon → RAAT endpoint (Windows PC)
* Network: stable, no packet loss, issue reproducible across different endpoints

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**Issue Summary:**

A specific track "Spanish Castles In Space" from The Orb's Adventures Beyond the Ultraworld* (Qobuz) consistently fails at **exactly 6:20**. There is only 1 Qobuz version of this album. I do not use any local storage.

* Playback stops abruptly at the same timestamp every time
* Roon reports “lost control of audio device” (in some cases)
* The affected zone becomes **unusable** afterwards:

* No tracks will play
* Queue cannot be advanced
* Requires zone disable/re-enable or Core restart to recover
This
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**Critical Observations:**

1. **100% reproducible** at exactly 6:20 on every attempt
2. Occurs across multiple endpoints:

* Innuos (RAAT)
* Windows PC (RAAT)
* HQPlayer path also affected
3. Does **NOT occur** when playing the same track via Innuos Sense (direct Qobuz integration) or Qobuz app via the PC on same network.
4. Other tracks/albums generally play normally
5. Issue appeared **recently** – this track has been used as a reference for ~2 years with no prior problems

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**Additional Behaviour:**

* If another zone is playing a different album simultaneously, that zone continues normally
* Only the affected zone locks up
* Suggests a **per-zone pipeline failure**, not a global Core crash

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**Assessment:**

This appears to be:

* A **deterministic decode or stream-handling failure** at a specific point in the Qobuz stream
* Followed by a **RAAT session not being properly torn down or recovered**, leaving the zone in a deadlocked state

Given that:

* The same track plays correctly outside Roon
* The failure is timestamp-specific and reproducible
* The issue began after a recent update

This strongly suggests a **regression in Roon’s Qobuz streaming and/or decode pipeline**, possibly triggered by a specific FLAC frame or stream boundary condition.

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**Request:**

* Can you reproduce this internally with the Qobuz version of this album?
* Is there any known issue with fixed-timestamp playback failures or RAAT zone lock-ups?
* Are there logging steps I can provide to help isolate the failure?

Happy to supply logs or run specific tests.

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**Note:**
This is not a network or endpoint issue – behaviour is identical across multiple endpoints and isolated to Roon playback only.

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Thanks — this is fully reproducible and should be straightforward to isolate.

Tell us about your home network

· This is not network related, since any non-Roon route to playback on the same devices all works fine, using exclusively Qobuz.

Hello @Freddiekaberman,

Thanks for reaching out to Roon Support.

We reviewed the diagnostics from your machine, and based on the most recent times this track was played, we don’t see any abnormalities in the logs.

Could you please reproduce the issue once more and let us know the exact local time when the problem occurs? This will help us locate the relevant event in the logs and investigate further.

Thanks.

Hi @Freddiekaberman,

We’re not able to reproduce this issue using the details in the report and steps provided. Playback proceeds as expected on this track at 6:20:

04/27 22:36:05 [Local 04/27 15:36:05] Trace: [System Output] [HighQuality 72.3x, 16/44 QOBUZ FLAC => 24/44] [100% buf] [PLAYING @ 6:16/15:04] Spanish Castles In Space - The Orb
04/27 22:36:10 [Local 04/27 15:36:10] Trace: [System Output] [HighQuality 77.1x, 16/44 QOBUZ FLAC => 24/44] [100% buf] [PLAYING @ 6:21/15:04] Spanish Castles In Space - The Orb

Can you please share an approximate timestamp and a screenshot of what you’re encountering in Roon when this occurs? Do you have any DSP applied when this occurs? Please include the Signal Path in the screenshot if so.

Hello,

I have seen that Qobuz does indeed have 2 versions of this album - both apparently the same in terms of format / mastering version. I have deleted the orginal version from my library, and added the alternative version - problem now fully solved. Thanks for your follow up.