Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· The System Output has the same problem as my other Zone.
Do you have a complex network setup?
· Both the device and RoonServer are connecting to a *single router*
Please try rebooting your router.
· No, I'm still having trouble
Do you have an approximate timestamp of when the issue last occurred?
· Sunday 12th thru now Monday 13th
What are the make and model of the affected audio device(s) and the connection type?
· Zen mini Mach 3, arris s33v2, eero pro 6e
Describe the issue
When I try to play thru roon app I get message that music will play thru my audio device. This may take a minute. It never plays. While I’m in roon app if I switch to “tidal” it will play but then I can’t listen to music in other locations in my house where I have a bluesound and can’t listen to streaming radio stations
Describe your network setup
Arris surfboard modem, eero router, I think I have a bridge and music is from innuos player. It worked Saturday evening and not Sunday morning.
The symptoms you described point to a playback path issue between Roon Server and your audio endpoints, so I’d like to check a few things.
In Roon, open the affected zone, go to Signal Path, and let us know exactly what it shows when playback is stopped or when you attempt to start playback.
If the zone shows any DSP, sample rate conversion, or volume leveling, temporarily disable those settings and test playback again.
Since this affected multiple zones, please tell us whether the Bluesound zones are Roon Ready, and whether they fail in the same way as the System Output zone.
We will also enable diagnostics on your account. The next time the issue happens, please note the exact local time, date, and the track or station that was playing, then reply here so we can review the diagnostic data around that window.
If you can also share the exact wording of the playback message you see in Roon, that will help us narrow this down.
By disabling Roon, playing a track directly through the Innuos app, and then turning Roon back on, you effectively forced the Innuos operating system to “reset” its audio handshake and properly hand the baton back over to Roon.
I’m thrilled to hear the music is flowing again. I will leave this thread open for the next few days. Please let us know how it behaves tomorrow, and we can always dive deeper if the issue happens again!
If you’re encountering playback delays on a networked endpoint with no error messages in the Roon app, there are two likely causes:
First, there might be packet loss in the actual connection between the server/bridge, and the Zone, particularly if you rely on WiFi and not ethernet for any of those connections. This means audio takes a long time to buffer at the actual endpoint because the Zone has to re-request missing data.
Second, there might be a control-layer handshake issue between the server, the bridge, and/or the Zone. This is what @vadim referred to above. This means that Roon has lost its connection to the Zone and has to reestablish it before the buffering can start.
A third and less likely possibility (if you are only encountering this with streaming service music) is that your Roon Server doesn’t have a stable connection to Tidal/Qobuz own servers. That can be a bit tricker to solve, so let’s first focus on the first two problems.
You mentioned an Eero router. That setup have a few settings quirks that can cause this behavior with Roon. Here are a few suggestions we have for that system to optimize it for this setup:
When we last left off, we had noticed that Roon logs showed packet loss between your server and the Bridge. Then, there’s the fact that the Innuos streamer’s handshake with RoonServer is failing after you bring the machines back from sleep and attempt to start playback. This causes the “starting playback” message to hang indefinitely.
We need to determine if these two symptoms are related. Roon relies on a steady, uninterrupted connection to the Innuos streamer in order for playback controls to be remain responsive and audio streams to deliver data as expected. The network isn’t delivering data to the Innuos from Roon Server as quickly as their connection requires. In most cases, from logs, Roon seems to recover without a symptom. But this problem could feasibly also be causing the playback delays.
The next step is to connect boththe streamer and the server (the Innuos and your Roon Server machine) to the same router via ethernet, eliminating any access points or mesh network nodes that sit between them. If your network topology and physical environment allow for this step, it will permit us to test out playback to the Innuos streamer with a direct, hardwired ethernet connection, eliminating any WiFi interference as a variable. If you’re not able to hardwire them both to the main router, try the same mesh node instead.
Another recommendation is to optimize the Eero network settings for Roon traffic. There’s a guide in my previous post above; let us know if you’ve given that a try as well.
We’ll watch for your response and proceed with next steps from there. Thank you!