Playback failure on local PC with 'too many failures' error (ref#SPATXO)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

· Somewhere else on the local network (NAS)

If you move the content from your NAS to a local storage location, do you still experience issues with playback?

· The issue only happens when the content is on the main NAS storage location

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

Do you have an approximate timestamp of when the issue last occurred?

· 28/06/2025 11:47

What are the make and model of the affected audio device(s) and the connection type?

· Audio speaker (AORUS X590 Elite - Realtek), Digital Audio Asus Xonar Essence STX, Output Logitech Z906

Describe the issue

Press play = 'Playing 1 track' but nothing playing, Press play album = 'too many failures'. this happens with whatever output audio device of local PC is chosen - speaker, Xonar etc.

Describe your network setup

Unifi network with NAS - all working fine.

2

Hi @Johan_Saenen,

Thanks for reaching out to us about this issue. A RAATServer refresh may help resolve what you’re experiencing. This process will reset your Audio settings under Roon Settings → Audio, so if you’ve customized any DSP settings, we recommend making a backup first.

Here’s how to perform the RAATServer refresh:

  1. Create a [url=http://kb.roonlabs.com/Backup]backup[/url] of your current Roon database.
  2. Exit out of Roon.
  3. Navigate to your [url=https://kb.roonlabs.com/Database_Location]Roon database location[/url].
  4. Locate the folder named “RAATServer.”
  5. Rename the “RAATServer” folder to “RAATServer_old.”
  6. Restart the Roon app. A new RAATServer folder will be created automatically.
Let us know how things go after trying this, and we’ll be happy to assist further if needed.
3

Dear Daniel,

Thank you for the assistance.

Following the proposed steps does not work.

Same issue: “too many failures. Stopping playback.”

Output devices work fine with other software.

Interested to learn what could be the next step ?

Best,

Johan

4

What is the channel layout set to in your device setup? Windows often requires a multichannel layout (5.1 or 7.1).

5

Hi @Johan_Saenen ,

Do other zones still work as expected? If so, then it is likely that this a multichannel issue as @BlackJack mentioned. You can check Roon’s Device Setup for the zone → Advanced → Make sure channel amount is set to 5.1/7.1 → try to send Stereo as Multichannel content. Let us know if this helps!

6

Hi @Johan_Saenen,

We haven’t seen a response here and this thread will shortly close automatically without one. Please see the two posts above - setting the channel mapping to match what the native drivers expect is the most common solution here.

If you require further assistance and find this thread has auto-closed, please reach out in a new request and we’ll re-open the conversation. Thanks!