Playback failure with both Tidal and Qobuz displaying "Too many failures" message (ref#QXG9MW)

[Bill_Schwanitz]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL, Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· eversolo a6 and wiim pro plus

Describe the issue

Whenever I try to play content from tidal or qobuz the music never starts. I just see " Too many failures". This is with both qobuz and tidal.

Describe your network setup

router, switch. Both streamers are connected via ethernet not wifi

[Bill_Schwanitz]

I have the roon server log file but would prefer not to post it to the forum. It has what appear to be session ids and such in it. If that would help please pm with details on what to do to get the log file to you!

[Bill_Schwanitz]

Ok so on a whim I decided to restart my NAS. Whatever was going on its resolved - strange but I guess now I know.

Go ahead and mark this as resolved / whatever.

And for the record I had signed out / in on both qobuz and tidal. I was able to use their connect feature to play music - it seems to me to have had something to do with roon itself.

[noris]

Hi @Bill_Schwanitz ,

Glad to hear that the reboot cleared things up and the system is now working. If you notice any further errors please let us know and we can take another look, thanks!

[Bill_Schwanitz]

So I think I know what was going on. After the reboot I was getting some really strange status/state from the cloud sync - I had the NAS re-syncing a bunch of data up to cloud storage for off-site backup purposes.

The failure I tracked down - DNS resolution failure. I run something called pihole and they have a default configuration that starts blocking dns requests if you exceed 1000 requests in 60 seconds.

The error ( I removed a bunch of things since it seems sensitive )

12/13 10:09:50 Warn: [Worker (3)] [zoneplayer] couldn’t play URL https://sp-pr-cf.audio.tidal.com/mediatracks//0.flac?Expires=1234&Signature=&Key-Pair-Id=: corrupt media

That error feels like its wrong - how do you have corrupt media with a network stream? I feel like the Roon software was hiding the actual failure. Anyway I don’t know for sure because there is nothing in the logs but I think the issue I was experiencing was actually due to the dns rate limit / blocking that was going on. Once I removed that rate limit in my pihole server both issues were fully resolved.

For whatever thats worth And to be clear, it was for sure not roon causing the issue, it was how synology’s nas sync was flooding the dns server with too many requests! Each file being sent to the cloud storage was a new request - with some number in parallel and many thousands of files to sync.