Playback failure with local files via HDMI on PC (ref#MVRR8U)

[Martin_Bautista]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only local library *music is affected.

Where is your local content stored?

· On the same machine where RoonServer is running, internal drive

Please try playing content of a lower sample rate (44.1kHz or 48kHz), does this work as expected?

· No, lower sample rates are still affected

What are the make and model of the affected audio device(s) and the connection type?

· Windows 11 PC, HDMI to Onkyo RZ50

Describe the issue

Getting "Too many failures. Stopping playback." error when trying to play local files on my PC using HDMI to receiver.
Output settings off device: 24 bit, 192000hz
Output device: Onkyo RZ50 connected via HDMI

I've tried playing directly to my Eversolo DMP-A8 and that works fine. It's just the PC.

Troubleshooting already done:
-Changing all settings in Device setup.
-Logging out, closing server and roon app, then launching and logging back in
-Changing bg analysis speed to throttled and increasing as well

Describe your network setup

Comcast router, ethernet connected everything

[daniel]

HI @Martin_Bautista,
Thank for reaching out to us to ask about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.