"Too many failures stopping playback". I'm using a lenovo mini PC as my core, a RoPieee, to a benchmark DAC 3 HGC with the latest firmware. Streaming music through tidal. I've tried logging out and back into to tidal within roon to no avail.
Describe your network setup
MEO Router, NOVA mesh wifi, lenovo mini pc core, RoPiee endpoint, dac3 HGC
mjw
(Here I am with a brain the size of a planet and they ask me to pick up a piece of paper. Call that job satisfaction? I don't.)
2
Is the Lenovo connected via Wi-Fi or Ethernet? If possible, use an Ethernet cable, to determine whether the problem is resolved.
I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.
However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.
First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.
Based on the diagnostics around 12:52 (Portugal time), this is what we see:
Roon successfully connects to TIDAL and receives valid stream URLs.
Playback is initiated normally.
When Roon attempts to start playback, the audio output rejects the 96 kHz / 24-bit format.
Because the audio device reports that this format is not supported, playback stops. After several rapid retries, Roon shows “Too many failures stopping playback”.
This means the issue is not with TIDAL or login, but occurs when the audio output is asked to accept the stream format.
One important clarification:
In the logs we see Windows-based audio outputs (e.g. Realtek ASIO / WASAPI) being used at the time of the failure. We do not see a RoPieee endpoint being used for playback in this sequence.
To understand where RoPieee fits into your setup and why this format is being rejected, could you please clarify:
Where is RoPieee in your audio chain?
Is the DAC connected to a Raspberry Pi running RoPieee?
Or is the DAC connected directly via USB to the Windows machine running Roon Core?
Which zone are you actually using for playback when the error occurs?
The RoPieee zone?
Or a zone running directly on Windows?
Does playback work at lower sample rates (e.g. 44.1 kHz or 48 kHz)?
Once we understand which device is actually handling audio output at the time of playback, we can pinpoint why 96 kHz / 24-bit is being rejected and advise on the correct configuration.
