5-10 songs will play then the next song appears, shows no sonic data nor starts. It will then hang and eventually the server is unresponsive. Restarting the server allows this process to start again for 5-10 songs with the same result each time.
Describe your network setup
Ubiquiti set up, ethernet to all connected/affected devices. Sonos is the main recipient.
I have a set of logs, the most recent with the hang up, but I have gathered 8 other logs that I hope will show the same issue to help troubleshoot. I am in the trial period, and I just bought a Devialet speaker specifically for Roon and am set to be a lifetime subscriber but I have MAJOR reservations now, as I would be in $4K for Roon and can’t go more than a few songs in.
Oh yes, I also see “Roon has lost control of the audio device” quite frequently.
Please note, when I first started Roon (5 days ago) everything was good until the current update (2.49 - build: 1525) or a coincidental event otherwise.
Mr.Flibble
(Uncle Arnie fries them alive with his hex vision)
4
I believe this is either a configuration issue, Sonos issue or a network issue.
Forgive my ignorance, but are you a Roon employee? I was not entirely clear on the process of that form.
I have logs, and would be happy to share. As mentioned above, I am on 2.49.1525, though I regressed back one version to identify a bad upgrade/install or an issue with the software, and the problem persisted. Hence, my thoughts on configuration or network or Sonos. Given that Sonos is idiotic and sucks now, I find them the most likely culprit.
Library is done, so synchronization is not the issue. I am thinking either DNS (which makes sense, because my PiHole went down last week (not a good week), so there could have been DNS cached that was not properly purged. Because you can no longer access Sonos remotely via IP, I have to go an unplug each of them. Most I have a Kasa plug on to do it remotely, but some don’t…mostly the ancillary ones like surrounds or subs.
If you can, let me know how to securely/privately/appropriately attach logs. I suspect someone familiar will likely identify the issue (especially if network related) right away, in which case, I will take it from there.
Thanks for the reply!
80K songs, Tidal set up, 18 Sonos speakers, 34 Ubiquiti/Unifi devices, Synology RS1221+, all connected via 2.5GBE or 10GBe.
Mr.Flibble
(Uncle Arnie fries them alive with his hex vision)
6
Nope, just a former user of Roon, but still a user of Sonos and Unifi equipment.
Roon support don’t work weekends. Here in the UK we have a 4 day weekend due to public holidays for Easter. Not sure about Roon. Once your ticket reaches the top of their pile they’ll reply here.
Got it. Thanks for the reply!! I appreciate your attention.
I’m futzing around with the network seeing if I can find anything, but will patiently wait until mid-next week.
Thanks again!
Mr.Flibble
(Uncle Arnie fries them alive with his hex vision)
8
I’d say network related, but only really if playing to multiple zones.
Roon recommend Google and/or CloudFlare DNS.
I use CloudFlare but have had no issue with a multitude of DNS.
On your router enable if not already on, multicast DNS and IGMP Snooping. If already on try with them disabled.
If the issue is only when playing to the Devialet zone, try disabling all the Sonos devices in Roon to see if some how these are affecting things. I never had an issue with Sonos devices and other devices when enabled together.
Do you have more trouble with high resolution files over 16/44.1?
Is this with local files, Tidal or Qobuz or all?
Do you have active DSP when this occurs?
A screenshot of the signal path when playback is on could highlight something a miss.
I don’t have anywhere near the amount of Sonos devices you have. Are these 18 different zones or a total amount across fewer zones.
Sonos zones - I’d always recommend the left speaker in stereo setups be connected with Ethernet. The same for their soundbars in a cinema group.
I’ve enabled diagnostics mode on your account, but I wasn’t able to find any playback issues in the logs. Could you please reproduce the issue and share the exact timestamp when it occurs? This will help us investigate more accurately.
I see that the MP3 files playing successfully are you observig the stops with the some specific file extensions?
I also noticed that you’re using a group of Sonos devices. When the issue happens, is it affecting a specific device, or does playback stop on all devices in the group?
Additionally, could you let us know if the issue also occurs when playing to the System Output on your computer?
Looking forward to your response so we can assist you further.
