It has just started, working fine until yesterday and the when I try to play all I get is “playback interrupted because a track failed to load”. I have reset the endpoints and reinstalled Roon bUt the error continues. How do I solve this, bearing in mind I’m an old bloke with little technical skill!
Hi Steven, don’t know where you are but I am in The Netherlands and I have the exact same issue. Local files play thru Roon, Qubuz files don’t. I think something is wrong at their end, probably API related. Contacted Totaldac (my player/DAC) a few moments ago and he also confirmed that Paris area has same issues. He is in Brittany and has no issues.
Thank you for bringing up this issue over the weekend and for your immense patience (especially considering that it was practically impossible to enjoy music with Roon + Qobuz) while we returned to work today
Generally, the errors you’ve both experienced are related to networking issues. While Qobuz might work well outside of Roon, Roon + Qobuz is bandwidth intensive. In other words, Roon relies more on local network stability that a streaming service directly.
A great way to test this, is to navigate to Settings → Services → Qobuz and temporarily lower the streaming quality. Do tracks still fail to load?
I lowered it from 24-Bit upto 192 kHz to 16 Bit/44.1kHz and the problem still occurred. The bandwidth should not be a problem as I have fibre directly to the house running at download speeds of faster than 54 mb even on a wireless network. It is a problem not contained to shelf but also other part of the UK, Germany and the Netherlands from what I have read this weekend