Playback interrupted with "Qobuz content loading slowly" message (ref#P67B2T)

[Jurgen_Ilk (Jürgen Ilk)]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· today, several times

What are the make and model of the affected audio device(s) and the connection type?

· Hifi Rose RS150B cable connected

Describe the issue

No album or playlist plays through completely. After a short time, playback is interrupted, and the message "Qobuz content loading slowly" appears. It then skips to the next track, or the connection to the device is lost (Rose RS150B).
NUC i5 mit 16gb ram and
silent PC i7 16 gb ram

Describe your network setup

nuc is connected via cat8 to Fritzbox 6660 cable

[vadim]

Hello @Jurgen_Ilk

Thank you for reaching Roon support.

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.