What kind of performance/speed issue are you experiencing?
· The app is crashing
Please try to reboot your Roon Server
· No, the issue is still the same even immediately after a reboot
Please try to reboot your networking gear (Router/Switches/etc.)
· No, the issue is still the same even after a reboot
Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?
· No, the issue is still the same
Does the issue happen on multiple Roon Remotes (controllers) or just one?
· I only have one Roon remote to test with
Please try to restart your Roon Remote (controller) app
· No, the issue is still the same even after a restart
What is the operating system of your Roon Remote (controller)?
· Windows
Reinstall Windows/MacOS Roon Remote App
· No, I am still having the issue even after reinstalling
Router Domain Name System (DNS) change
· I don't know how to do this
What is the operating system of your Roon Server host machine?
· Windows
Timestamp of issue occurrences
· This has been happening for the last week
Describe the issue
Music stops playing from Qobuz on 192khz hi res tracks after a few seconds. Same tracks play fine direct from Qobuz via PC and Rose 150 streamer. Also Roon does not show my favourite tracks any more and gives a network error message. Favourite Qobuz tracks still availavle on PC and streamer. These problems did not happen during trial. Would not have taken annual subscription if I had known. I request refund for remainder.
Describe your network setup
Virgin box in modem mode . Deco router and wireless
I have managed to change the DNS address to the Google 8.8.8.8 and 8.8.4.4 as suggested.
Hi Res Qobuz is still OK through the PC and streamer but through Roon still gives an error message ‘Qobuz is loading slowly. This may indicate a networking or connectivity problem’
The DNS change does not seem to have altered the problem.
This never happened during my trial period and Hi Res Qobuz tracks played OK.
I am also getting a Roon red message box ‘Error loading page Check your network connection’ when I open up.
I am also unable to view my favourite Qobuz tracks in Roon - they are still available via the PC and streamer.
My network seems to work well enough to play hi res Qobuz through the PC and streamer but not through Roon.
We’ll need a bit more information around your network setup. How is your server PC connected to your router specifically?
Please set up a temporary direct ethernet connection from your PC directly to your primary router, bypassing any gear in between. Do the same for your Rose streamer if possible, and let us know the results - thank you!
My internet connection is via a Virgin superhub, set to modem mode which is linked to a Deco 5 wireless router with an ethernet cable.
The single ethernet output from the Deco 5 is then connected to a
TP-Link LS108G 8 port gigabit network switch which feeds all other computer items via ethernet cables.
I disconnected the ethernet output cable from the Deco 5 and connected the PC directly to the single Deco ethernet socket so the pc was the only item connected to the internet.
I tried to play the same Qobuz tracks from Roon via the PC sound output.
The problem has not changed and the Hi Res tracks still stutter and stop after a few seconds.
They still play normally via the Qobuz app on the PC.
Please, do not worry, we have open an internal ticket to R&D and they will investigate your case.
As of now, could you please let us know whether tracks at lower sample rate play fine ?
Also, as possible step of troubleshooting until R&D is back to us you can try to completely reinstall Roon on your PC, but please do not forget to make a backup.
Some 192khz albums on Qobuz will play through without problems but most will not.
Others play some tracks but not others.
Low res tracks play without issue.
A recent album I tried — Bach: Well-Tempered Clavier Book 2 Christophe Rousset (harpsichord) plays fine in the Qobuz 96khz version but will not play at all in 192Khz version; the tracks start, stutter, stop and play moves to the next track.
An error message appears – ‘Qobuz loading slowly’.
I also get an error message when I open Roon – a red box saying network problem.
Prior to contacting you, I have re-installed Roon at least 3 or 4 times.
I have re-booted my router and PC and re-installed the software for my Rose streamer. All of which has taken much time but has failed to change the problem.
I did all this on the assumption that there was a possible network issue with my setup, but the fact that Qobuz hi res plays fine through other routes than Roon in my system makes me question this.
Thanks for the update! Our team as attempting to reproduce the issue under similar conditions, and we’ll keep you in the loop on progress there.
In the meantime, we’re still seeing clear signs of network related errors that correspond with the timestamps you’ve provided:
Warn: FTMSI-B-OE qo/596D1890: poor connection kbps:8296.0 (min:16890.0)
--
Trace: [Rose RS150 @ 192.168.68.114:40043] [raatclient] GOT [560] {"status":"Dropout","samples":96000}
Warn: [Rose Streamer] [zoneplayer/raat] Too many dropouts (>3s dropped out in the last 30s). Killing stream
Trace: [Rose Streamer] [zoneplayer/raat] too many dropouts. stopping stream
Warn: [zone Rose Streamer] Track Stopped Due to Slow Media
Are you able to review your router settings and see if there are any bandwidth priorety settings you can enable for your server machine and Rose?
The TP-Link Deco M5 does have some limited QoS (Quality of Service) features that let you allocate network priority to certain devices - through the TP-Link Deco mobile app (iOS or Android), not a web interface.
Once you open the app:
Tap the “More” tab (bottom right)
Tap “Advanced”
Then tap “QoS”
You’ll see two main sections:
a. QoS Mode / Traffic Type
You can set a general traffic type to prioritize, e.g.:
Standard
Gaming
Streaming
Surfing
Chatting
This affects how bandwidth is allocated overall.
b. Device Priority
Below that, you can select specific devices (like your PC) and give them priority.
Alternatively, for only setting your PC to have priorety: Open the Deco app
Tap your PC’s device name
Tap “Set as Priority Device”
Choose duration (1 hr, 2 hrs, or Always On, depending on firmware)
Let me know if that changes any of your behavior - thank you!
Hi,
Thanks for the message.
I have already altered the settings in the Deco app and have set my PC and streamer to have priority and for streaming mode.
This was done before I contacted you.
Since my last message, the problem seems to have eased, and many 192Khz albums I have played recently have not stuttered or stopped but have played through without issue.
This includes albums which previously did not work.
I have not altered any settings at my end so do not understand why things have improved.
The Bach Well Tempered disc I mentioned last time still stops in the same places however and gives the same error message ‘Qobuz loading slowly’.
I still get an error message flashed up when I open Qobuz in Roon ‘Error opening page - Network issue’ inside a red box.
I hope this helps.
Thanks.
We’ve had a chance to examine diagnostic logs from your RoonServer during the last few days, including several dropout events.
During playback, the audio buffer feeding your HiFi Rose endpoint repeatedly runs out of data, even at low sample rates. In some cases, this is because RoonServer doesn’t properly resolve the URLs associated with Qobuz tracks when populating the queue.
In other cases, it’s because there’s insufficient sustained throughput on the local WiFi for the buffer to keep up with the audio stream. Since RAAT is uncompressed, it’s vulnerable to WiFi interference, as you’re aware. The Rose is re-requested samples that arrive damaged or incomplete, slowing down the buffer.
In other cases, the Deco simply doesn’t allocate sufficient bandwidth to the Rose. Please try disabling the QoS rules you’ve created, in case they are managing network traffic in a way Roon doesn’t expect.
We recommend also taking the following steps:
Disable band steering, if that setting is available in the Deco settings. The router might be switching the Rose between the 2.4 and 5 GHz bands in a way that RoonServer finds unpredictable.
Ensure that RoonServer.exe and RAAT.exe are exempted in any third-party firewalls or anti-virus software, in case these are filtering Qobuz API requests (this wouldn’t necessarily interfere with the Qobuz app, only the Qobuz API within Roon).
If you haven’t already tried, ensure the Rose is connected via Ethernet.
Hi Connor, Thanks for your continued assistance and detailed analysis of the problem.
I have previously tried to adjust the settings in the Deco to give priority to the Rose and to streaming. I will revisit and reset the Deco again as you suggest, and look at firewalls and anti virus setting, both of which I have already tried to do.
I will also try to move the DNS to Cloudflair as previously suggested by Benjamin.
The Rose has always been connected by ethernet cable.
I will let you know if these changes produce an improvement.
Regards,
Alan
