Playback issue with Auralic Aries G1 after latest Roon update (ref#HQU3RY)

Support
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Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· I can no longer play music / radio on my Auralic Aries G1. After last spate of roon software releases it has stopped working. My other two endpoints (Naim and Sonos) are working fine

Tell us about your home network

· Home network is through a BT router with to link deco mesh network. I’m using a Tp link power line to provide a wired Ethernet connection

2

Hi @Nigel_Collins

I’m just a fellow music lover.

Is the G1 on the end of a power line adaptor?

Just to check, are you able to move it temporarily and connect it to the BT router to eliminate a few possibilities?

With you network, is one power line adaptor connected to the BT router or one of the Deco mesh nodes and then to the Aries?

3

Hi - thanks for your response

yes the G1 is on the end of a power line adaptor

I’ve moved it so it’s connected directly to the router. I still can’t get it to play anything

Yes one of the power line adaptors is connected directly to the router.

and it’s been working fine in this configuration since 2021.

thanks Nigel

1 Like
4

Also worth saying that if I use BBC sounds I can play radio through the Auralic with no problem

5

Hello @Nigel_Collins ,

Thanks for reaching out to our support.

We are sorry to hear that you are facing a problem with the connection to your Auralic streamer.

Could you please provide a few more details on exactly how this problem presents itself? For example, did the Auralic disappear from your Audio devices in Settings, are you having trouble getting it to play a song, or is the issue displaying in another way?

A few screenshots of what you are seeing would be greatly appreciated.

Additionally, please share the exact timestamp of when this problem last occurred so we can easily locate it in your diagnostic logs.

Thanks.

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This thread will shortly close without any further responses from the OP. @Nigel_Collins, please reach out if we can assist further.

7

Thanks for your help. I have now resolved the issue by restarting everything! As the problem occurred directly after a software upgrade I assumed restarting Roon wouldn’t have any effect. Obviously my assumption was wrong.

Happy now that I have a fully working Roon set up

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