Playback issue with AURALiC G1 resolved temporarily by restarting Nucleus One (ref#AEJTYS)

Support
1

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· Around 11 am, the track was Trouble is coming with Royal Blood

What are the make and model of the affected audio device(s) and the connection type?

· AURALiC G1, Nucleus One, wired ethernet

Describe the issue

When I try to play Music from my AURALiC G1, the Music do not start. If I reboot my Nucleus One or restart the Roon Server app, it works again, but the problem comes back when I turn off the G1. Then I need to restart app or server

Describe your network setup

Single router,Nucleus One and AURALiC G1 is on the same switch. The problem showet up after a Roon update

2

Hello @Steen_Sorensen

Thank you for the detailed report, and I apologize for the playback interruptions you are experiencing with your AURALiC G1 and Nucleus One.

The exact behavior you are describing—music failing to start after turning the endpoint off and on, which started after the recent Roon update—is a known issue tied to our latest release (build 2.58). This is currently affecting several Roon Ready devices across different manufacturers.

You have already discovered the best temporary workaround for now, which is simply restarting your Roon Server (the Nucleus One) when the endpoint drops off.

Our engineering team is actively investigating the root cause to get a permanent fix out as soon as possible. To keep all reports organized and ensure you receive the latest updates directly from our developers, I am going to move your post into our main tracking thread for this specific issue.

You can follow along and receive updates on the fix here: Roon Ready playback failing to initialize after update to 2.58 (Restart potential workaround) - Roon Investigating

Thank you for your patience while we get this sorted out!