Playback issue with i5 NUC and HIFI Rose 150b - no sound despite track showing as playing (ref#J32PQK)

[Dishan_Saparamadu]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL, Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· 30min ago

What are the make and model of the affected audio device(s) and the connection type?

· HIFI Rose 150b / i5 intel NUC running roon rock

Describe the issue

I was enjoying roon rock in my i5NUC but recently im experiencing an issue with play back. When i play a track in some cases in my streamer HIFI rose 150b shows the tack in playing but no sound from speakers. To overcome the problem i have to skip some tracks or select a different album. Any of you guys experiencing the same issue? Any suggestions would highly appreciated.

Describe your network setup

All devices hard wired

[benjamin]

Hey @Dishan_Saparamadu,

Thanks for sharing your report, and I’m sorry to hear you’re having issues with playback!

If you play audio from the system output of your Mac, do you run into the same issue? Or does it only happen when when you’re playing audio to your HIFI Rose?

As an immediate next step, can you please:

1. Safely stop Roon Server from running, and reboot your ROCK?
2. Reboot the HIFI Rose, and check that the firmware on the HIFI Rose is up to date.

If the above doesn’t help, could you please reproduce the issue and share the track name, and then please use the directions found here and send over a set of logs to our File Uploader?

Thank you!

[Dishan_Saparamadu]

Hi Benjamin,

Thank you for your quick response.
I have the same issue when running Roon Core on my Macbook.

Tried rebooting and updating the Rock OS and HIFI Rose is running the latest firmware as well.

Kind regards,
Dishan.

[benjamin]

Hey @Dishan_Saparamadu,

Thanks for the follow-up!

If you haven’t yet, I’d power cycle the Rose as an immediate next step.

We were able to review a fresh diagnostic report from your Roon Server, and observed what Roon see’s in terms of volume level from the Rose, and according to Roon it’s showing the level to be at 99%. Here’s what we’re seeing:

Trace: [Rose RS150 @ 192.168.162.159:32999] [raatclient] GOT [5] {"status":"Success","action":"Changed","controls","volume":{"min":0.0,"max":99.0,"type":"number","info":{"config":{"card_num":2,"type":"rose","name":"Rose Volume Control","card_type":3,"device_num":0}},"step":1.0,"mute":false,"value":99}}}

Volume Range:

"min": 0.0, "max": 99.0

• The volume control for the Rose RS150 supports a range from 0.0 (minimum volume) to 99.0 (maximum volume).

Current Volume Level:

"value": 99

• The current volume level is set to the maximum value of 99.

Thinking of some other simple tests - are you able to try different cables to the Rose?

Are you able to play audio from the Rose using a different audio software?

The next time you experience this, can you also snap a screenshot of your signal path?

We’ll be monitoring for your reply, thanks!