Playback issue with loud squelch sounds and no output on Roon (ref#655JOU)

[Craig_Kephart]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· I don't have a System Output available, but I'd like to keep troubleshooting

How is the affected Zone connected to your RoonServer machine?

· Network - Ethernet

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· I just tried it in the past two weeks and gave up until after the holidays.

What are the make and model of the affected audio device(s) and the connection type?

· Cambridge Audio Streamer

Describe the issue

When I try to play via Roon I get a couple of loud squelch sounds and the. nothing. Unit does not work with any of my devices.

Describe your network setup

ATT fiber, ATT router, connected Roon via LAN. Direct connect from Roon to DAC to amps to speakers.

[connor]

Hi @Craig_Kephart,

Thank you for your post. Diagnostics indicate that the Signal Path contains a sample rate conversion that is preventing Roon from transporting audio to this Zone.

Please share a screenshot of Signal Path, as well as any custom DSP you have applied in MUSE.

Thank you!

[Craig_Kephart]

I have no idea how or where to find that information nor do I understand the abbreviations. Can you provide more detailed guidance in non-techie terms? I’m a senior who is used to analog equipment but trying to learn. Thanks in advance for your patience.

[Craig_Kephart]

Is there a resource where I can get this resolved in a timely manor? Is there no tech support other than an occasional posting on here? A number to call? This was a significant investment and it’s concerning that there seems to be no way to get it working for someone without a degree in electrical engineering or IT. Very disappointed and frustrated and would definitely NOT recommend ROON to any future buyer.

[benjamin]

Hey @Craig_Kephart,

Sorry to hear you’re still having issues, and thank you for your patience! Our team is catching up from the holiday rush, so we appreciate your understanding.

Here’s a screenshot of the Signal Path - all you need to do is click the small light to the left of the play commands:

How is the Cambridge connected to your Nucleus and router specifically?

@Craig_Kephart

Does the “Enable” button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

To confirm, this is when you attempt to connect via Roon Ready? Is this still the case?

If you haven’t yet, it may be helpful to simply reboot your Cambridge streamer and re-connect it to your Nucleus.

We’ll be monitoring for your reply, thank you!