Playback issue with Qobuz Japan track "Polaris" during Roon streaming (ref#NNL7Y1)

[TAKASHI_HOTTA]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue *only affects one file *format.

Which format is giving you trouble?

· FLAC

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· Connected directly to my RoonServer machine

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Just now (around the same time as this report submission). The track name is "Polaris".

What are the make and model of the affected audio device(s) and the connection type?

· - DAC: Mola Mola Tambaqui - Connections: Fails on all types (Roon Ready/Ethernet, USB, and I2S)

Describe the issue

Hello Roon Support team,

I am experiencing a specific streaming issue with a Qobuz Japan track that only occurs when using Roon.

When trying to play the 96kHz/24bit version of Track 2, "Polaris," from the album "Rooom" by "Aooo," the playback fails (it stays at 00:00 or gets skipped).

Here are the details from my testing:
- The Qobuz native mobile app can play this specific 96kHz/24bit track perfectly without any errors.
- If I change the Qobuz streaming quality to "CD Quality (16bit/44.1kHz)" within Roon settings, the track plays fine.
- Other tracks in the same 96kHz album play perfectly on Roon; it is only Track 2 that fails.
- This issue affects all output connections (Roon Ready, USB, and I2S).

It seems like there might be a metadata mismatch, a corrupt header, or a CDN sync issue between Roon's decoder and Qobuz's server for this specific file. Could you please look into this and request a re-index or re-upload from Qobuz?

Album Details:
- Artist: Aooo
- Album: Rooom (96kHz/24bit Version)
- Track: Track 2 "Polaris"
- Service: Qobuz Japan

My Setup:
- Core: Ediscreation Haydn
- DAC: Mola Mola Tambaqui

Thank you for your help.

Describe your network setup

- ISP: NURO Hikari - Network Hub: SOtM sNH-10G

[connor]

Hi @TAKASHI_HOTTA

You’re encountering a known issue withe Qobuz API serving Roon; the Qobuz team is working diligently to resolve this problem. This disproportionately affects users in Japan due to the upstream content delivery network involved.

We have a tracking thread here:

Roon won't play certain tracks from Qobuz, gets stuck on progress bar (ref#K9XYO0) [Partially Resolved, Qobuz Backend Issue]

Hi! What’s not quite right with Roon? · None of the above quite fits None of the above quite fits · None of these quite match Tell us what's going on · Since the most recent Roon update, I'm encountering situations where random tracks won't stream from Qobuz through Roon. So far this has happened with 3 tracks but the problem persists through multiple Roon sessions (meaning my Roon server is turned off and then when I boot up again the next time, the playback problem for these tracks persists)…

Please see the tracking thread for updates, which the Roon team will share as soon as we receive them from Qobuz.

Thank you for your understanding.

[TAKASHI_HOTTA]

Hello Roon Support team, I am experiencing an update regarding this Qobuz Japan streaming issue. In addition to Track 2, I found that Track 4, “fortune” (96kHz/24bit Version), from the same album “Rooom” by “Aooo,” is experiencing the exact same problem. The playback fails (it stays at 00:00 or gets skipped). Here are the updated details from my testing: - The Qobuz native mobile app can play both Track 2 and Track 4 perfectly in 96kHz/24bit without any errors. - If I change the Qobuz streaming quality to “CD Quality (16bit/44.1kHz)” within Roon settings, both tracks play fine. - Other tracks in the same 96kHz album play perfectly on Roon; it is only Track 2 and Track 4 that fail. - This issue affects all output connections (Roon Ready, USB, and I2S). It seems like there might be a metadata mismatch, a corrupt header, or a CDN sync issue between Roon’s decoder and Qobuz’s server for multiple files in this album. Could you please look into this and request a re-index or re-upload from Qobuz for the album? Album Details: - Artist: Aooo - Album: Rooom (96kHz/24bit Version) - Affected Tracks: Track 2 “Polaris” and Track 4 “fortune” - Service: Qobuz Japan My Setup: - Core: Ediscreation Haydn - DAC: Mola Mola Tambaqui Thank you for your help.

[connor]

Hi @TAKASHI_HOTTA,

We can confirm that this is the same upstream issue with Qobuz and Akamai that the Qobuz team is working diligently to resolve.

Multiple tracks might be affected in your geographic region because of the upstream nodes involved.

Please see the tracking thread in my post above for the latest information on this issue. We’ll be closing this thread to ensure responses stay in one place. Thank you for your patience.