Playback issue with Tidal streaming on Mac OS Sequoia 15.0 (ref#H7S2SB)

Support
1

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Lumin x1

Describe the issue

just updated to OS MAC sequoia 15.0 music which is tidal streaming will play for a few minutes or seconds and then pause and I have to hit play again.

Describe your network setup

ethernet cable, mini mac lumin x1

2

Hello @Mark_Bird ,

Welcome back to the forum. I just wanted to reconfirm here, local files still play back as expected? Can you please let us know the exact local time + date + track of the next failure? We can enable diagnostics after to see if there are any specific errors around that timestamp.

3

oct 1st, 2024 3:53 Black and Tan Fantasy (Live) Duke Ellington and His Orchestra.

plays about a minute and then stops.

Mark Bird

4

I am streaming only from Tiday subscription on Roon.
not using any downloaded content.
looks like this may be an issue from looking on forum with the OS 15 upgrade Mac sent out recently.

6

Hey @Mark_Bird,

Thanks for sharing that info! We were able to pinpoint the time of the issue in your logs and observed the following error:

Trace: [lumin x1] [Enhanced 26.0x, 16/44 MQA TIDAL FLAC => 24/88 MQA] [100% buf] [PLAYING @ 1:58/6:21] Black and Tan Fantasy (Live) - Duke Ellington / Bubber Miley
Warn: [raat/tcpaudiosource] send failed: Broken pipe
Warn: [raat/tcpaudiosource] disconnecting + retrying
Debug: [raat/tcpaudiosource] disconnecting

It’s clear that something is severing the connection between your Mac and the Lumin device. Could you temporarily test out disabling your mac firewall and see if the issue occurs?

How is the lumin connected to the mac, as well as your router? This could be caused by fluctuating network strength if using Wifi.