Playback issues after updating

[noris]

Hi @martin_foerster,

Roon, linked to HQPlayer. So in the macOS preferences I do select the La Rosita Gamma as output device. In HQPlayer as well. The loss happens in the macOS preferences so I need to click on the Gamma again as well need to reconfirm that selection in HQPlayer, too.

You mentioned that you are doing this switch in the macOS preferences, is this change by any chance in the HQPlayer settings itself? You mentioned this happens overnight, is the computer going to sleep during this time and being woken up again?

I do open the mobile app and select e.g. “Recent” - then the topper-part with my image and the headline with “Discover”, “Recent”, “Tags” and “Playlist” is shown, same as the bottom part for the “play” button etc.
But the middle part remains white for approx 1min. Then it starts showing content.
This happens opening the app for the 1st time - then it is quicker afterwards.

Thanks for clarifying this. What kind of mobile device are you using with Roon? It might take a few seconds to load but 1 minute seems excessive. Are you using the newest iOS version if you have an iOS device? Does reinstalling the Roon app help?

[martin_foerster]

Hi,
just to describe the setup well:

• Roon uses HQPlayer
• in macOS sound preferences the streamer is selected as output
• in HQPlayer the same

The settings in macOS sound preferences to get lost. And no - the Macbook does not sleep.

Wrt. the mobile devices:

• I use 1 (IOS)
• IOS version 13.x
• reinstalling the app - no effect

Best,
Martin

[noris]

Hi @martin_foerster,

We recently released Roon 1.7 (build 500), can you please check to see if the behavior is the same after upgrading? If the behavior is still the same, I would appreciate a few screenshots to clarify the error state, thanks!

[martin_foerster]

hi - 1.7 is installed. willl travel until Thursday next week now. so will take some time.
Martin