Playback issues after upgrading to Windows 11 (ref#C87XCB)

[Robert_Edwards]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has the same problem as my other Zone.

Do you have a complex network setup?

· Both the device and RoonServer are connecting to a *single router*

Please try rebooting your router.

· No, I'm still having trouble

Do you have an approximate timestamp of when the issue last occurred?

· I have just replicated it at 14H36

What are the make and model of the affected audio device(s) and the connection type?

· I'm using an Asus Essence STX soundcard and have not had the issue before upgrading my OS

Describe the issue

Since upgrading to Windows 11, my library will run through all albums in the folder and say that multiple errors prevented playback but was never an issue in Win 10

Describe your network setup

Single PC setup where my Roon server and endpoint is on the same PC. Streaming also has the same issue

[daniel]

Hi @Robert_Edwards,
Thanks for reaching out to us about this issue. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

[Cuong_N]

Your sound card has an official Win10 driver and unfortunately, Asus doesn’t have official driver for Win11. You might have to do research to get custom driver but that’s going to be hard. Best is for you to use Win10 again or get an USB DAC and/or streamer. I’ve used to have that exact model and it’s gathering dust in one of the moving box now. It was painful when I’ve found out Asus won’t provide driver for it when I’ve upgraded to Win11.

[Robert_Edwards]

Started working again & nothing was changed. Restarted PC to check & it was still working fine.
SO weird!

[daniel]

Hi @Robert_Edwards,
That’s great news! I’ll go ahead and mark the thread as solved for you. It’ll remain open for a couple more days just in case the playback issues return — please let us know if anything changes.