Playback issues with Meridian Explorer 2 DAC (ref#H587SP)

Support
1

What’s happening?

· Other

How can we help?

· I'm having trouble adding music to my library

Other options

· Other

Describe the issue

曲がどんどん進んでまともに聴けません これでMay2で課金されんですか？

DACはメディリアン エクスプローラー2です
詐欺に近いですね
これではお金を払えません
日本語のサポートでお願いします
Isao Okamto

Describe your network setup

メディリアンエクスプローラー2

(Translated by Google)

Describe the issue
The song keeps moving forward and I can’t hear it properly. Will I be charged for this in May 2?

The DAC is a Medillian Explorer 2

This is almost a scam

I can’t pay for this

Please provide support in Japanese

Isao Okamto

Describe your network setup

Medrian Explorer 2

2

(Translated by Google)

こんにちは @dwdwdr 、

お問い合わせいただきありがとうございます。Roon で問題が発生していることをお聞きして申し訳ありません。お客様のアカウントの診断を有効にしようとしましたが、ログがサーバーに届いていないようです。

次に問題が発生したことに気づいたら、正確な現地時間、日付、トラックをお知らせいただき、ログを確認して障害に関する手がかりを見つけられるようにしていただけますか?

また、Meridian 2 以外のゾーンが期待どおりに動作していることをご確認ください。これにより、デバイスに焦点を当てるべきか、一般的な設定に焦点を当てるべきかを判断するための優れたデータ ポイントが得られます。

Hello @dwdwdr ,

Thanks for reaching out and sorry to hear about the difficulties you’re having with Roon. We tried to enable diagnostics for your account, but the logs don’t seem to be reaching our servers.

Can we kindly ask that you let us know the exact local time + date + track when you notice the next issue occur, and let us know so that we can check the logging for clues regarding the failure?

Additionally, can you please confirm that other zones work as expected other than the Meridian 2? This will give us a good data point to know if to focus on the device or the general setup.

3

@dwdwdr - Please do not open multiple copies of your support request (5 at the last count). It won’t get your issue addressed any quicker and hampers the support team in addressing it. Thank you.

1 Like
4

What’s happening?

· Other

How can we help?

· I'm having trouble adding music to my library

Other options

· I don't like how the product works

Describe the issue

曲が30秒ずつ飛ぶ

Describe your network setup

router

Translation
Songs skip 30 seconds each.
Track skips every 30 seconds during playback

5

What music source are you using? A streaming service or local files?

Skipping every 30 seconds sounds like you are trying to use a trial subscription to a streaming service from within Roon. The use of such trial subscriptions within Roon is not supported.

6

@dwdwdr - Please do not open multiple copies of your support request. It won’t get your issue addressed any quicker and hampers the support team in addressing it. Thank you.

7

Hi @dwdwdr,
Were you able to get the timestamps that @noris asked for?

こんにちは @dwdwdr、
@noris が要求したタイムスタンプを取得できましたか?

8

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