Playback not starting with configured Qobuz (ref#SVQUKD)

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· Qobuz

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· Hace unos dos dias

What are the make and model of the affected audio device(s) and the connection type?

· Ya se lo he referido anteriormenbte

Describe the issue

Cuando doy al play no funciona y sigue en play, no admite el play. Tengo bien configurado Qobuz.

Describe your network setup

Tengo BluOs conectado a un DAT Mytek y está conectado como siempre, no lo he tocado

Good day @ipiens2004 !

We’re sorry to see you have this problem.

Can you please try to reproduce this problem once again, but this time please share the internet from your phone as hot spot instead of your home wi fi/ethernet ?

If it fails can you please share with us the time stamp (exact time & date) of when did it happen ?

Thanks!

Regards.

Hi @ipiens2004,

Tu captura de pantalla indica que estás jugando en una Zona Agrupada. ¿Qué otros dispositivos hay en el grupo?

¿Ocurre esto si juegas en una sola Zona?

We’ll watch for your response. Thank you!

This thread is now closing due to inactivity and lack of response.

If you require further assistance, simply reach out in a new tech support request and we’ll pick up the case.