TIDAL tracks not playing [resolved: 790 improved]

@john What I can say from my experience is that disabling DSP doesn’t make any difference. I disabled DSP completely yesterday, and Roon has been skipping tracks for the last half hour. I play from a local copy of a Tidal playlist.

Hello @Francois_De_Heel ,

So we can better assist you, please provide a brief description of your current setup using this link as a guide.

Make sure to describe your network configuration/topology, including any networking hardware currently in use, so we can have a clear understanding of how your devices are communicating.

Does the issue happen on multiple zones or just one in particular?

@noris

Core Machine (Operating system/System info/Roon build number)

Mac mini (Mid 2011), 2,3 Ghz Intel Core i5, 4GB RAM, Intel HD Graphics 3000 384MB, 121 GB SSD (99,5 GB available), macOS High Sierra version 10.13.6, Roon version 1.8 (build 790) stable. The Mac mini is used as a core for Roon only. There is nothing else running on it.

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

broadband internet (download 300 Mbps, upload 30 Mbps), ethernet connection to the core, wifi connection to endpoint (Bluesound Node 2)

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Bluesound Node 2 > coax > Topping D70s DAC > rca > Roksan Kandy K2 integrated amp

Library: ca. 10.000 tracks, mainly Tidal (8300)

I did an extensive test playing to another endpoint connected by ethernet (pc Windows 10, system output). That made no difference at all. This implies it is neither a wifi issue, nor a Node 2 issue.

I disabled DSP and crossfading. That did not make any difference either.

Please keep me updated on this issue. I have reported the problem for the first time more than three weeks ago. I am still waiting for “the ultimate music player for music fanatics” to do what it is supposed to do: play music without skipping. And, as you know, I am not the only one experiencing the problem. I find 35 (!) threads on it since March 15: https://community.roonlabs.com/search?expanded=true&q=skipping%20in%3Atitle%20after%3A2021-03-15

I’ve got the same problem for the last few days. Actually this is an old problem, sometimes it disappears and sometimes comes back again.

04/20 14:36:41 Trace: [Pi2] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 1:13/8:15] Oriental Journey - Mythos
04/20 14:36:43 Trace: [Poly] [Inactive] [PLAYING @ 1:15/8:15] Oriental Journey - Mythos
04/20 14:36:47 Trace: [Pi2] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 1:18/8:15] Oriental Journey - Mythos
04/20 14:36:48 Trace: [Poly] [Inactive] [PLAYING @ 1:20/8:15] Oriental Journey - Mythos
04/20 14:36:52 Trace: [Pi2] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 1:24/8:15] Oriental Journey - Mythos
04/20 14:36:52 Trace: [Pi2] [zoneplayer/raat] sync snd_rpi_hifiberry_digi: realtime=600808160879809 rtt=500us offset=566474902879us delta=-265us drift=-8745us in 272.7715s (-32.063ppm, -115.426ms/hr)
04/20 14:36:53 Trace: [Poly] [Inactive] [PLAYING @ 1:25/8:15] Oriental Journey - Mythos
04/20 14:36:53 Info: [stats] 10498mb Virtual, 3454mb Physical, 2103mb Managed, 108 Threads,  FDs 
04/20 14:36:56 Error: [cachingseekableurimediafile] while reading: System.ArgumentException: Offset and length were out of bounds for the array or count is greater than the number of elements from index to the end of the source collection.
  at System.Buffer.BlockCopy (System.Array src, System.Int32 srcOffset, System.Array dst, System.Int32 dstOffset, System.Int32 count) [0x0007e] in <d8dc2ce16d10401483868046f78047e7>:0 
  at Sooloos.Media.StreamingMediaFileImpl._Read (System.Int64 file_off, System.Byte[] buf, System.Int32 off, System.Int32 count) [0x00066] in <39bd120d9392428c94b3a9321413a747>:0 
  at Sooloos.Media.StreamingMediaFileImpl.Read (System.Int64 file_off, System.Byte[] buf, System.Int32 off, System.Int32 count) [0x0005e] in <39bd120d9392428c94b3a9321413a747>:0 
  at Sooloos.Media.StreamingMediaFile.Read (System.Int64 file_off, System.Byte[] buf, System.Int32 off, System.Int32 count) [0x00000] in <39bd120d9392428c94b3a9321413a747>:0 
  at Sooloos.Media.CachingSeekableUriMediaFile.ReadCallback (System.IntPtr userdata, System.IntPtr buf, System.IntPtr count, System.IntPtr& out_bytesread) [0x00055] in <39bd120d9392428c94b3a9321413a747>:0 
04/20 14:36:56 Warn: [prebuffer] in buffer threadSystem.Exception: Read failure: IoFailure
  at Sooloos.Audio.MediaDecoderAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x0024a] in <f3c8487e2038429d868b8de8540432a0>:0 
  at Sooloos.Broker.Transport.FormatDetectAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x000ca] in <d5ab9bd8a5ad479db8327595fdcfe30f>:0 
  at Sooloos.Audio.SeekableBufferedAudioSignal._Buffer (System.Int32 buffer_seq) [0x0003e] in <f3c8487e2038429d868b8de8540432a0>:0 
  at Sooloos.Audio.SeekableBufferedAudioSignal+<>c__DisplayClass31_0.<_StartBuffering>b__0 () [0x00000] in <f3c8487e2038429d868b8de8540432a0>:0 
04/20 14:36:57 Trace: [Pi2] [Lossless, 16/44 TIDAL FLAC => 16/44] [100% buf] [PLAYING @ 1:29/8:15] Oriental Journey - Mythos
04/20 14:36:57 Info: [Pi2] [zoneplayer] Track ended unexpectedly: Sooloos.Audio.BufferedReadException: error during buffered read ---> System.Exception: Read failure: IoFailure
  at Sooloos.Audio.MediaDecoderAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x0024a] in <f3c8487e2038429d868b8de8540432a0>:0 
  at Sooloos.Broker.Transport.FormatDetectAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x000ca] in <d5ab9bd8a5ad479db8327595fdcfe30f>:0 
  at Sooloos.Audio.SeekableBufferedAudioSignal._Buffer (System.Int32 buffer_seq) [0x0003e] in <f3c8487e2038429d868b8de8540432a0>:0 
  at Sooloos.Audio.SeekableBufferedAudioSignal+<>c__DisplayClass31_0.<_StartBuffering>b__0 () [0x00000] in <f3c8487e2038429d868b8de8540432a0>:0 
   --- End of inner exception stack trace ---
  at Sooloos.Audio.SeekableBufferedAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x0004f] in <f3c8487e2038429d868b8de8540432a0>:0 
  at Sooloos.Broker.Transport.ZonePlayerTrack._ReadBacking (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x00041] in <d5ab9bd8a5ad479db8327595fdcfe30f>:0 
  at Sooloos.Broker.Transport.ZonePlayerTrack+_Stream.ReadImp (Sooloos.Audio.AudioBuffer buf, System.Int32 nsamples) [0x00041] in <d5ab9bd8a5ad479db8327595fdcfe30f>:0 
  at Sooloos.Audio.AudioStream.Read (Sooloos.Audio.AudioBuffer buf, System.Int32 nsamples) [0x0005e] in <231733c729b24cf9b30f71318dc769aa>:0 
  at Sooloos.Broker.Transport.ZonePlayerBase.ReadImp (Sooloos.Audio.AudioBuffer buf, System.Int32 nsamples) [0x00207] in <d5ab9bd8a5ad479db8327595fdcfe30f>:0 
04/20 14:36:57 Warn: [zone Pi2 + Chord Poly] Track Stopped Due to Error
04/20 14:36:57 Info: [library] recorded play for profile 92156d67-f2b3-482f-bfc5-d93675575a44: mediaid=168:0:86266483 metadataid= contentid=168:0:86266483 libraryid= isfromswim=False

4 posts were merged into an existing topic: System architecture comments: a tale of 3 systems

This skipping issue is still a big problem and it’s not getting better at all. I feel this is no longer acceptable. I rebooted my core a couple of hours ago. I have build 790 installed. I am playing a local copy of a Tidal playlist. Over the last half hour, 2 times a track played for 40% and skipped to the next. One track was skipped altogether.
If you look at all the threads on this issue, it seems clear that the problem lies with Roon. All kinds of subscribers are experiencing it. Also subscribers with hardwired connections. Also subscribers who play from their own library. Also subscribers who reboot their core regularly. Also subscribers who play to system output. Also subscribers who have disabled DSP. Roon needs to get this fixed. And the issue needs to be at the very top of the priority list. It is embarrassing that “The ultimate music player for music fanatics” can’t even let me listen to a simple selection of tracks.

And here we go again. Core rebooted half an hour ago. I started playing a local copy of a Tidal playlist. First fifteen minutes: 9 tracks skipped, one played 20%. I am now at the point that Roon is completely unusable for me. BTW: I now started playing the same playlist on Tidal via Tidal Connect to the same endpoint. No problem.

Hello @Francois_De_Heel ,

Apologies for the delay! Our team’s queue is longer than typical at the moment, but we’re working to get back to everyone as quickly as we can.

We have gone ahead and enabled diagnostics mode for your account and what this action does is automatically upload a set of logs from your Mac Mini Core to our servers for analysis.

Looking over the log-set, there only appears to be errors regarding output errors on your Node 2 when streaming TIDAL content, we have been unable to locate any output attempts to the System Output zone as you previously mentioned nor any local file playback attempts.

To proceed with further troubleshooting, can we ask that you please:

  1. Verify that you are using the latest BluOS firmware on your Node 2. There was a firmware update earlier in the month from Bluesound, please check to make sure that you are using the latest version as the new firmware may help with the issue.

  2. Please try to play local content to your Node 2 device from the current Mac Mini Core. If you don’t any local files, you can download samples from the 2L Test Bench (right-click on the file size → save as).
    Please attempt to play local content for as long as it takes you to usually encounter the issue, and if you have any issues, please let us know the exact local time + date + track affected.

  3. Earlier in your thread, you mentioned that the Node 2 is connected via WiFi. Can you please try to instead connect it via Ethernet and verify if the same behavior occurs? Ethernet is more reliable than WiFi, so it would be good to check if the WiFi is part of the cause of the issue.

  4. Please try to output TIDAL content to your Mac Mini’s System Output zone (internal speakers) for as long as the issue usually takes to reproduce. If you run into any issues with this test, please note the exact local time + date + track.

The above tests are will be helpful to narrow down the issue and provide us insight as to where this behavior is stemming from.

Please let us know the results from the above tests and we can take another look at logs with the additional insight from the test results in mind. Thank you!

@noris Thanks for starting to analyze the problem. I began testing as asked. I updated BluOS firmware to the latest version yesterday.

Here are the first results.

Playing Tidal content to systems output of my MacMini core.
I did a ten-hour test. I noticed eleven skips in those ten hours.
Started playing on April 23 at 22:10 local time. The first track I played was “No More I Love You’s” by Annie Lennox.
First skip in the third track (“Who Needs Who” by Dark Dark Dark): played 65%
Second skip in the fifth track (“Was it You” by Joy Kills Sorrow): played 50%
Third skip in the (ca.) 12th track (“You Don’t Know What Love Is” by Cassandra Wilson): played 55%
Fourth skip about 20 tracks later (“You Wash My Soul” by Mark Pritchard & Linda Perhacs): skipped completely
Fifth skip about 10 tracks later (“Woman’s Work” by U.S. Girls): played 30%
Sixth skip again about 10 tracks later (“We Belong Together” by Rickie Lee Jones): played 80%
Seventh skip on the next track (“Unstable (Stay Calm Remix)” (how appropriate!) by Elsiane): skipped completely
Eight skip about 10 tracks later (“Wasteland” by Woodkid): played 90%
Ninth skip two tracks later (“Whistlin’ Past the Graveyard” by Tom Waits): skipped completely
Tenth skip more or less 30 or 40 tracks later (“Women of Ireland” by Prague Philharmonic Orchestra): played 55%
Eleventh skip: six tracks later (“Wish I Still Had You” by Alison Krauss): played 35%

One thing at least seems clear: it is not my wifi connection nor my Node 2 that causes the problem.

Playing Tidal content via wifi to the Node 2 with the latest firmware installed (I don’t have the possibility of connecting the Node 2 by ethernet)
I did an almost ten-hour test. The first track I played was “Finish This Album” by Speech Debelle on April 23 at ca. 22:45 local time. I noticed eight skips.
First skip: (ca.) twentieth track (“My Foolish Heart” by Bill Evans): played 40%
Second skip: seven tracks later (“Sizzler” by The Diplomats of Solid Sound): played 55%
Third skip: eight tracks later (“I Learned the Hard Way” by Sharon Stone & the Dap-Kings): played 70%
Fourth skip: two tracks later (“I’m Glad There Is You” by Jane Monheit): skipped completely
Fifth skip: about ten tracks later (“People People” by Soul Snatchers): played 70%
Sixth skip: about ten tracks later (“Gratitude” by Big Red Machine): played 45%
Seventh skip: about twenty tracks later (“Afreaka” by Jazzanova, Lee Morgan): played 45%
Eigth skip: two tracks later (“Neopolitan Dreams” by Lisa Mitchell): played 90%

I will now start a test playing local content to my Node 2 from my Mac Mini Core.

Thanks for following up and keeping me informed.

The second part of my test (with local content) is here: Playback Skipped - #19 by Francois_De_Heel
Results of a third part of my test (with Qobuz content) is here: Playback Skipped - #24 by Francois_De_Heel

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Hi @noris , @Francois_De_Heel,

This is installed on my system with the same issue “playback skipped”

maybe less issues but still the same failure numbers as reportet from you Francois.

Same issue with Ethernet (LAN) connection at my system.

It seems to me that there are some circumstances with a bad connection speed between the router and the core. My ping times are almays good.

I really like the “The ultimate music player for music fanatics” but it should work and a feedback from @support would be also highly appreciated.
In my case - can you read the log file or the newer log files Zip and are you working on it? Shall I do something else?
Thanks.

Didn’t I read something on the forum about Node 2 WiFi issues ???

Hi Francois, I get exactly the same problem in my system on Tidal playback. I have a wired network between a headless OSX ROON server and a Meridian Ultradac. I have not changed my ISP or anything on the network in more than 2 years. I also have Quboz and I have not noticed a problem streaming from them (at much higher bandwidths). I did not experience the problem prior to v1.8. I really hope you can get some progress on this. I really don’t want to have run endless experiments trying to work around ROON when I should be listening to music.

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Hello! The support model of Roon (as payed application) is not clear to me… for example, this track’s skipping problem has been reported a long time ago - but nothing done by the tech support, - you just keeping asking not relevant questions…

Is there a way to improve the communication and the problems’ handling?

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@noris Here is the second part of the tests you asked for.

Playing local content from MacMini Core via wifi to Node 2 (with the latest firmware installed)

Started playing on April 24 at 9am. First track: “You’ll Have to Swing It” by Ella Fitzgerald. During this two-day test, local content played almost flawlessly. I noticed stopping/skipping two times.

After 323 tracks (approximately 24 hours playback time), the first glitch: playing stopped during “Blop Down” by Cozy Cole Orchestra (after 65%).
On April 25 at 11:55 am local time, I restarted the next track in the queue (“Songs (5) of Ophelia, for voice & piano, WoO posth. 22”).
Twenty tracks further, “'81” by Joanna Newsom, skipped completely (April 25, around 13:20 local time).
After that, playback continued without issues for almost 22 hours. I stopped the test on April 26 at 10:48 am (during the track “Night in Tunesia” by Yusef Lateef Quintet).

There seems to have been nothing wrong with the two tracks during which the stopping/skipping occurred. On April 25 around 2 pm, I “added next” to the queue both tracks. They played flawlessly.

Please let me know if you need further testing or information from my side. I would be happy to help. As you can see in the first two tests, this is not just about an occasional glitch. And as you can also see, it is clearly neither caused by wifi, nor by the Node 2. I hope that solving this problem will get the full attention of the support crew. Especially since, over the weekend, I again saw several new posts and comments of users experiencing similar problems.

Results of a third part of my test (with Qobuz content) is here: Playback Skipped - #24 by Francois_De_Heel

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A post was merged into an existing topic: No appropriate error-messages from Roon

Hello @Francois_De_Heel ,

Thank you for performing the tests and letting us know those timestamps!

I can confirm that a new log set from your Core has reached our servers and I have requested QA to review the log set along these timestamps.

Once I have QA’s feedback here, we will update you accordingly, thanks in advance for your patience while your case is reviewed!

I have the same issue as Francios. Tidal songs skipped in the middle and the error log looks very similar to his:

04/27 15:19:18 Trace: [MacOutput] [HighQuality, 16/44 TIDAL FLAC => 24/44] [100% buf] [PLAYING @ 1:32/4:41] No Time to Kill - Ruts D.C.
04/27 15:19:23 Trace: [MacOutput] [HighQuality, 16/44 TIDAL FLAC => 24/44] [100% buf] [PLAYING @ 1:37/4:41] No Time to Kill - Ruts D.C.
04/27 15:19:24 Error: [cachingseekableurimediafile] while reading: System.ArgumentException: Offset and length were out of bounds for the array or count is greater than the number of elements from index to the end of the source collection.
at System.Buffer.BlockCopy (System.Array src, System.Int32 srcOffset, System.Array dst, System.Int32 dstOffset, System.Int32 count) [0x0007e] in <49e2691b1d1a45389d419b3a01a2b89a>:0
at Sooloos.Media.StreamingMediaFileImpl._Read (System.Int64 file_off, System.Byte[] buf, System.Int32 off, System.Int32 count) [0x00066] in <5abb1b80dcb740a8ad01eafa66840c2b>:0
at Sooloos.Media.StreamingMediaFileImpl.Read (System.Int64 file_off, System.Byte[] buf, System.Int32 off, System.Int32 count) [0x0005e] in <5abb1b80dcb740a8ad01eafa66840c2b>:0
at Sooloos.Media.StreamingMediaFile.Read (System.Int64 file_off, System.Byte[] buf, System.Int32 off, System.Int32 count) [0x00000] in <5abb1b80dcb740a8ad01eafa66840c2b>:0
at Sooloos.Media.CachingSeekableUriMediaFile.ReadCallback (System.IntPtr userdata, System.IntPtr buf, System.IntPtr count, System.IntPtr& out_bytesread) [0x00055] in <5abb1b80dcb740a8ad01eafa66840c2b>:0
04/27 15:19:24 Warn: [prebuffer] in buffer threadSystem.Exception: Read failure: IoFailure
at Sooloos.Audio.MediaDecoderAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x0024a] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
at Sooloos.Broker.Transport.FormatDetectAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x000ca] in <4946aaca5e13461cb96ea6a5459ace7a>:0
at Sooloos.Audio.SeekableBufferedAudioSignal._Buffer (System.Int32 buffer_seq) [0x0003e] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
at Sooloos.Audio.SeekableBufferedAudioSignal+<>c__DisplayClass31_0.<_StartBuffering>b__0 () [0x00000] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
04/27 15:19:24 Info: [MacOutput] [zoneplayer] Track ended unexpectedly: Sooloos.Audio.BufferedReadException: error during buffered read —> System.Exception: Read failure: IoFailure
at Sooloos.Audio.MediaDecoderAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x0024a] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
at Sooloos.Broker.Transport.FormatDetectAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x000ca] in <4946aaca5e13461cb96ea6a5459ace7a>:0
at Sooloos.Audio.SeekableBufferedAudioSignal._Buffer (System.Int32 buffer_seq) [0x0003e] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
at Sooloos.Audio.SeekableBufferedAudioSignal+<>c__DisplayClass31_0.<_StartBuffering>b__0 () [0x00000] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
— End of inner exception stack trace —
at Sooloos.Audio.SeekableBufferedAudioSignal.Read (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x0004f] in <39f49420e2684935a4e2a0cbcc8fff8b>:0
at Sooloos.Broker.Transport.ZonePlayerTrack._ReadBacking (System.Byte[] buffer, System.Int32 offset, System.Int32 frames) [0x00041] in <4946aaca5e13461cb96ea6a5459ace7a>:0
at Sooloos.Broker.Transport.ZonePlayerTrack+_Stream.ReadImp (Sooloos.Audio.AudioBuffer buf, System.Int32 nsamples) [0x00041] in <4946aaca5e13461cb96ea6a5459ace7a>:0
at Sooloos.Audio.AudioStream.Read (Sooloos.Audio.AudioBuffer buf, System.Int32 nsamples) [0x0005e] in :0
at Sooloos.Broker.Transport.ZonePlayerBase.ReadImp (Sooloos.Audio.AudioBuffer buf, System.Int32 nsamples) [0x00207] in <4946aaca5e13461cb96ea6a5459ace7a>:0
04/27 15:19:24 Warn: [zone MacOutput] Track Stopped Due to Error
04/27 15:19:24 Info: [library] recorded play for profile aedb201d-e179-48a7-bbcf-ee176920a45c: mediaid=168:0:3258634 metadataid= contentid=168:0:3258634 libraryid= isfromswim=True
04/27 15:19:24 Info:
–[ SignalPath ]---------------------------------------------
SignalPath Quality = Inactive
Elements:
04/27 15:19:24 Info: [zone MacOutput] OnPlayFeedback StoppedEndOfMediaUnnatural
04/27 15:19:24 Debug: [zone MacOutput] _Advance

My environment is wired, and playing tidal songs on the system output (MacOS). Roon core is on NUC10.

@noris Hi Noris. In order to further narrow down the possible causes of the skipping issue, I decided to perform a fourth test with Qobuz tracks. (For this test, I installed Qobuz, which I did not use before.)

Playing Qobuz content via wifi to the Node 2 with the latest firmware installed

I did a ca. 21 hours test. Qobuz content played almost flawlessly. I noticed skipping two times.

Details:
The first session: started April 28 at 13:17 (first track: “Cherry Blossom Girl” by Air)
First skip: April 28, ca. 15:00 “Missing” by Everything but the Girl (after 35%)
Second skip: April 28, ca. 15:50 “Sensuality” by Ibrahim Maalouf (after 50%)
I stopped the session on April 28, ca. 18:35 during “Flamenco Sketches” by Miles Davis.

The second session: started April 28 at 22:16 (first track: “Night of the Iguana” by The Cinematic Orchestra)
Played for almost 16 hours until now (April 29, 14:12) without any skipping.

FYI: the two skips during the second session on April 29 around 22:20 were caused because I was fiddling around with the BluOS app. So not a Roon issue.

EDIT: My posts mentioned March everywhere, which should of course be April.

Hi @Francois_De_Heel, @noris,
because of my trials I have a similar picture. At some days there are almost no or just a few skips and I always try to do speed tests at the same time. General internet speed at my connection is always very good (>900Mbps). But today for example I compared 2 skips (around 12:50o’clock) from Tidal with a diagramm about Tidal down times from the internet (People report issues there).


These 2 recognized issues were at the same time as other poeple reported issues with Tidal.
I guess you also find more skips if you stream higher volume files like MQA 96kHz from Tidal.
I never realized these skips with other Apps, but they also don’t show it quite clear.
Roon seem to me very sensitive at these bandwith variations. :cry:
Maybe this helps.

@noris Hi Noris! Any news yet? I reported the skipping issue more than a month ago. You enabled diagnostics mode ten days ago. Can I expect any help/solution anytime soon?
In case it might help: here are some more data points. In the last few days, I have mainly been playing Qobuz tracks. So far, skipping appears to happen less often than with Tidal, but it does happen.

Details:
Started a Qobuz playlist on the 1st of May at 9:45am (first track: “Happy House” by The Housemartins).
First skip after 48 tracks: “Time & Space” by The Cinematic Orchestra (played 10%)
Second skip: 66 tracks later: “Kissy Kissy” by The Monochrome Set (played 70%)
Third skip: 45 tracks later (May 1 at 20:40): “Samson” by Regina Spektor (played 80%)
Fourth skip: next track: “Father & Son” by Cat Stevens (played 25%)
Fifth skip: 284 tracks later (May 2 around 17:10): “I Want you Back” by The Jackson 5 (skipped completely)
After that Roon kept playing Qobuz tracks from the playlist for another 103 tracks without skipping (last track: “'75 aka Stay With You” by Lemon Jelly.

3 Likes