Playback stopped due to 'Too Many Errors' message (ref#E3DF95)

Support
1

What’s happening?

· Other – My issue isn’t listed above

Describe the issue

When I ttry and play files that have previously worked, I now get a "Too Many Errors Playback stopped message" Some files play back fine. The problem files just switch from song to song until there are none left to play

Describe your network setup

All ethernet connections. Using tp-link Omada routers and switches.

2

Sometimes this happens to me as well, but then it is always TIDAL tracks that cannot be played. Have you tried rebooting your Roon server?

3

Hello @Louis_Berkman ,

Thanks for reaching out with your message. Can you please let us know the exact local time + date + track when you next observe this behavior? We’ll enable diagnsotics for your account. Does the issue only happen with certain kind of content (TIDAL/Qobuz/Local), or are multiple types impacted? Does the same track trigger the behavior each time? Are you able to reproduce the issue on multiple zones?

4

Hi @Louis_Berkman,

We haven’t seen a response from you on this thread, but we’ll require a little more information in order to take effective action on this report as a support team.

Specifically, please see @noris’s post above and clarify the following:

  1. Does this issue reproduce on multiple Zones within Roon? What about the System Output of a remote?

  2. Does this occur with local files as well as streaming tracks?

  3. Does it make any difference if you downsample or lower the streaming quality? You can limit streaming quality for streaming service music in Settings → Services → Tidal/Qobuz, or apply a max sample rate in the Device Setup page.

We’ll watch for your response. Without any word from the OP, this thread will eventually auto-close due to inactivity.

5

I have figured out that the problem is ONLY with Tidal and sometimes with Quobuz. All music on my local library works. I am now going to try and play something from Tidal so you can see the problem. The time now is 18:34 CST. I will play a quobuz track now at 18:37 to confirm the problem. I don’t use zones right now.

6

Hi @Louis_Berkman,

Thank you for this crucial update and for providing the timestamps.

This is the key piece of information we needed. The fact that the problem is ONLY with Tidal and Qobuz, while your local library works perfectly, helps us narrow this down significantly.

The problem is almost certainly related to your network’s communication with the internet—specifically, an issue resolving or maintaining a stable connection to the Tidal and Qobuz servers.

Change Your DNS Servers (Primary Action): While we investigate the logs, the most common fix for this exact scenario (streaming fails, local files work) is to change your network’s DNS servers. Your router is likely using your ISP’s default DNS, which can sometimes be slow or unreliable for streaming services.

We highly recommend changing the DNS servers on your main TP-Link Omada router.

  • You will need to log into your Omada controller or router’s web interface.
  • Navigate to the WAN or Internet settings.
  • Change the DNS settings from “Automatic” to “Manual” (or “Static”).
  • Enter one of the following high-performance public DNS providers:
    • Google: Primary: 8.8.8.8 / Secondary: 8.8.4.4
    • Cloudflare: Primary: 1.1.1.1 / Secondary: 1.0.0.1

Reboot: After saving these new DNS settings, please reboot your router and your Roon Core to ensure the new settings are being used.

Please let us know if changing your DNS servers resolves the playback errors with Tidal and Qobuz.

7

Hi @Louis_Berkman,

Does this error pop up regardless of the Zone you’re using in Roon?

Please try the DNS change @vadim has suggested above.

We haven’t seen a response on this thread in some time - please note that without any further responses, the thread will auto-close due to inactivity after another day or two.

Thank you!