Does the issue happen with local library music, streaming service music, or both?
· *Both streaming and local* *library* music are affected.
Do you encounter any playback errors with the "System Output" Zone?
· The System Output has the same problem as my other Zone.
Do you have a complex network setup?
· Both the device and RoonServer are connecting to a *single router*
Please try rebooting your router.
· No, I'm still having trouble
What are the make and model of the affected audio device(s) and the connection type?
· Netgear router hardwired ethernet to Eversolo 6 streamer connected via USB to LTA Aero DAC connected to LTA Integrated amp.
Describe the issue
Any music from any source except "Live Radio" stops after 29 seconds. Ethernet connection (rebooted) from Netgear to Eversolo 6 to LTA Aero DAC to LTA Integrated amp.
Describe your network setup
Netgear router hardwired (ethernet) to Eversolo 6 streaming to LTA Aero DAC to LTA Integrated Amp. All have been working flawlessly for months.
If this is occurring with Qobuz, Tidal, and/or KKBOX music, then you’re most likely inadvertently signed out of those services and restricted to a thirty-second playback sample.
First, navigate to Settings → Services and log out of Tidal, Qobuz, KKBOX, or any streaming services you use with Roon.
Then, navigate to the web account pages for those same services (Tidal here, Qobuz here), and sign out there as well.
Now, go back into Roon Settings and sign back into Qobuz and Tidal with the same credentials. Do you still find dropouts at precisely 0:30?
As a next step, could you double-check the firewall settings on your Mac, and make sure Roon is set as a proper exception? Here’s more info on that:
An easy test can also be to temporarily disable your mac firewall and see if the same issue occurs.
Let us know the results of this! If your issues persist, itd be worth testing out using the Tidal app directly and see if you encounter the same issue.
