Playback stops and skips to next song (ref#377G6K)

Support
1

What’s happening?

· Other

How can we help?

· I am experiencing freezes or crashes

Other options

· Other

Describe the issue

When listening to music, soon stops and then skips to next song.

Describe your network setup

Eero router ethernet , MACOS, spectrum wifi 1GBS

2

Hey @Lester_Cohen,

Thanks for writing in and for sharing your report! If you could, please reproduce the issue and share the specific track name. From there, we’ll take a closer look!

Thank you :raising_hands:

3

It doesn’t matter what I play ,this has been going on for some time, with multiple playlist or albums. I play any Qobuz album and it plays half a track pauses then goes to the next track and maybe 10 minutes later same problem?I reinstalled the app 4 times restarted the network and my computer.
No issues when I use the Wiim or Qobuz app, they play the full album with no interruptions. The Roon app keeps crashing anything I play.

1 Like
4

Hi
Can someone help ? This is frustrating that ROON keeps stoping in the middle of tracks and skips to the next song. This is happening no matter what I do, no matter how many times I reinstall the app. Can I please get help or a refund?

5

Hey @Lester_Cohen,

Thanks for the follow-up! We were able to review a fresh diagnositc report from your Roon Server, and saw the following:

The stream from Qobuz is being delivered as expected (24/96 FLAC → WiiM via Cast)

[PLAYING @ 0:00] The Lamb Lies Down on Broadway (2025 Remaster) - Genesis
SignalPath Quality = Lossless

Then, prebuffer stalls:

Debug: [prebuffer] sleeping in read -- this isn't good

This usually means Roon is requesting data from the buffer but the backend isn’t delivering quickly enough. Often network-related.

Even though the buffer hit 100%, repeated sleeping in read + accessTimeout suggests Roon couldn’t maintain a steady pull from Qobuz’s CDN. Could be local Wi-Fi instability to the WiiM, or upstream issues between Roon Server and Qobuz.

Here are a few next steps you can try:

  1. Test local file playback → If it plays fine to the WiiM, the problem is upstream with Qobuz/CDN.
  2. Test the same track from Qobuz but to a different endpoint, like the system output of one of your remote devices.
  3. Switch Qobuz streaming quality in Roon temporarily (e.g. 24/96 → 16/44) → See if the problem disappears.
  4. Reboot Wi-Fi/router and WiiM → Sometimes Cast devices hang with network jitter.

We’ll be on standby for your reply and results, thank you! :folded_hands:

6

Tried your suggestions. The WIIM and QUBUZ app and no problem with playback. The ROON app is still timing out and I also hear slight static on playback, not clear like it was before the issue. I do agree that there was a WIFI issue but believe that has cleared up. Rebooted everything .

7

Hey @Lester_Cohen,

Thanks for the update! From a recent diagnostic report, we’re not seeing any playback over 16/44 - was this something you’ve been able to test?

Is your Mac running Roon Server connected via ethernet directly to your router? If not, are you able to get that set up temporarily?

Thank you!

8

Yes I have ethernet and switched to it, same issues same issues as WIFI. Cut out mid song and some static then that cleared up. No issues on other streaming apps. My internet is streaming 4K TV no issues.

9

Hey @Lester_Cohen,

Thanks for letting us know! We’re having a hard time enabling diagnostics for your Roon Server, could you please bring it back online?

This will give us better insight into what might be going on. Thank you! :raising_hands:

10

It is online, the server and app are running.Is there something else that needs to be done? Playback is static in some part and still skipping the remainder of a song half way through.

Thanks for the help.

11

Hey @Lester_Cohen,

Thanks for the follow-up!

After reviewing a fresh diagnostic report, we’re still seeing traces of poor network connectivity:

Warn: FTMSI-B-OE qo/2FC8C0C9: poor connection kbps:2509.0 (min:3504.0)
--
Debug: FTMSI-B-OE set min bandwidth for qo/BA485705 to 3372 kbps
Warn: FTMSI-B-OE qo/BA485705: poor connection kbps:1939.0 (min:3372.0)
--
Warn: [easyhttp] [541] GET https://api.roonlabs.net/push-manager/1/connect web exception without response: socketmsg (NetworkDown): Network is down (172.66.148.147:443) Network is down (172.66.148.147:443)
--
Trace: [push2] exception thrown. restarting connection (net_WebSockets_ConnectionClosedPrematurely_Generic)

My apologies if this has been glazed over already - but are you able to test out playback over a different protocol than Chromecast? If you play audio from the system output of one of your remote devices, do you run into the same issue?

To confirm, have you tested playing content that isn’t Qobuz? For example, live radio or local tracks - do they have the same issue?

We also highlight a few specific troubleshooting steps when using an Eero network - let me know if any of the steps listed here help:

Thank you, Lester! :folded_hands:

12

The Roon app still skipping songs midway, any luck with diagnosis on possible causes?
Thanks

13

Hello @Lester_Cohen ,

Have you been able to confirm any of @benjamin ‘s previous questions?

Knowing the answer to this would help clarify where the issue stems from, so please do let us know when you have a moment. Thanks!

14

Hey @Lester_Cohen,

It looks like you may have missed my prior response - let me know if you’re able to run through the above troubleshooting steps.

Thank you! :raising_hands:

15

Hi
Roon seems to work fine with iPhone IOS app and Qubuz source. On my MACOS a live stream radio seems to work with no pauses. The skip still happening with MACOS,Qubuz and the Roon app. I don’t have any other source to use on Roon.
Thanks for the help.

16

Hello @Lester_Cohen,

Thank you for the update.

Just to confirm my understanding — the issue occurs with Qobuz as well, and only on your Mac other remotes works well?

How your Mac is connected to the network?

17

The pausing and skipping occurs connected by WiFi or Ethernet on the Roon app but using the Qobuz or WIIM app the music is played properly no skipping, so not making sense to me.

18

Hi @Lester_Cohen,

Thanks for the update - please keep your server connected via ethernet while we continue to troubleshoot.

Did you run through the troubleshooting steps I shared in the KB article above as well?

Roon and Qobuz use different streaming paths, even though they access the same music. When you play Qobuz directly through the Qobuz app, the stream goes straight from Qobuz’s servers to your playback device - a simple, direct connection.

When you play Qobuz through Roon, the data takes a more complex route:

  • The Qobuz stream is first fetched by your Roon Server
  • Then Roon may analyze, buffer, or transcode that audio (especially if DSP or volume leveling is enabled),
  • Finally, it sends the processed stream to your audio endpoint
Because of this extra layer, Roon depends more heavily on:
  • Stable network performance between the server and the endpoint (even small packet delays or Wi-Fi dropouts can cause skips),
  • Sufficient processing power on the server
  • Smooth data flow from Qobuz’s servers to Roon (if the Qobuz connection stalls, Roon may pause to rebuffer).

When you access your Qobuz content within Roon, how are you doing so? We have a known issue around Qobuz playlists within Roon that we’re actively working on.

From a fresh diagnostic report, we’re seeing the following error thrown right around when playback stops:

Warn: [streammediafile] error reading stream: net_io_readfailure, Software caused connection abort

The IO failure means Roon tried to read audio data from a source (network, disk, or endpoint), but the stream was cut off unexpectedly.

The phrase “Software caused connection abort” is an OS-level message, often generated by the TCP stack, indicating that the network socket was closed mid-transfer - not due to Roon itself, but because the underlying connection was broken.

It may be worth testing a different DNS server via your router/server machine as well - we have seen users have a better experience in the past if they change their Router’s DNS servers from the ISP provided ones to Cloudflare DNS, Quad9 or Google DNS. Can you please give this a try and let me know if it helps?

Thank you! :folded_hands:

19

Hi @Lester_Cohen,

Automatic diagnostics are still activated for your account alongside this support thread, and we’ve noticed that your Roon account has been active since you last posted here.

At your convenience, please clarify the current status of the problem and whether you’ve been able to try some of the steps suggested in the post above. If you’re still encountering dropouts, please share the name of an example track that skipped for our team to inspect the event in logs.

We’ll watch for a response and proceed from there. Thanks!

20

Hi @Lester_Cohen,

We haven’t seen a response to this thread, but we took one last look at the most recent logs to double-check if we could find evidence that this problem was still occurring.

RAAT reports sample dropouts with a few Zones during playback but recovers in the instances we reviewed. We’re not observing playback stopping unnaturally and then skipping during the logset.

In the absence of responses, we’re going to assume that this issue is, for now, resolved. This thread will remain open for another day in case you’re still having issues, but it will then close automatically without any new responses.

Thank you!